BUSINESSES, BRANDS AND INDIVIDUALS HONORED FOR CUSTOMER SERVICE EXCELLENCE.

The 7th Edition of the awards was Dubbed “The Night of Customer Service Excellence”it was held at Cleaver House, Accra, on Friday, 28th September, 2018.

The scheme is aimed at championing customer service excellence and ensuring professionalism in service delivery through awards.

Mr. Hector Wulff, popularly known as Mr. Customer Service speaking at the event announced how difficult it was to put together nominees for this year’s edition because of changes in taste and preference of customers.

Golden Tree, Melcom, Star-life and Tang Palace Hotel won the Customers Choice Brands of the year category. 

The Ghana Customer Service Awards is organized by Team Ghana Customer Service.

Background

The Awards was founded in 2010 by Hector Wulff, with the aim of championing Customer Service Excellence in Ghana across the industrial spectrum.

Their Mission is to serve as the leading organization and authority, positively and impacting on Ghana, the culture of Customer Service Excellence.

Some services, programs and initiatives include:

The National campaign for Customer Service Excellence.

Ghana Customer Service Awards, Ratings, Standardization and Classification

Customer Service Training & Capacity Building

Customer Service Measurement, Auditing, Evaluation and Mystery Shopping

Ghana Customer Service Handbook

Ghana Customer Service Week

Ghana Customer Service Conference& Awards

Ghana Customer Service Professionals Network

At the event, various executives were also honored for their outstanding exhibition of good standing in the delivery of quality customer service.

Mr. Richard Acheampong, the Chief Executive Officer of Rokma Pharma was awarded as “Customer Service C.E.O of the year”.

Ms Yvonne Ohui McCarthy, President of ICSP took home the Best Customer Service Consultant of the year whilst Ms Priscilla Kumi  Dickson was awarded the “Front  Office Manager of the year”.

The Customer Service Professional of the year went to Mr. Daniel Odoi with Security Warehouse Ltd grabbing the “Best Customer Service Provider” Award.

Other companies were also awarded in various categories and they include;

 Accra City Hotel

Accra Marriot Hotel

Gilead Medical & Dental Centre

Tang Palace Hotel

Zenith Bank

Abii Savings & Loans

EFS-Everbond Financial Service

Honeysuckles Restaurant

Chiropractic & Wellness Centre

Awo Komi

StarLife

Golden Tree (CPC)

Melcom Ghana Limited

Nallem Clothing

A call for nominations: Ghana Customer Service Excellence Charter Mark Award 2017

 The Ghana Customer Service Excellence Charter Mark award, serves as a seal of approval for exemplary customer service, under the terms of the Ghana Customer Service Charter, the national standard for Customer Service Excellence.
The aim of the Ghana Customer Service Excellence Charter Mark Award, is to celebrate excellence and professionalism in Customer Service in Ghana.
The Ghana Customer Service Excellence Charter Mark is an accreditation and recognition scheme for organizations intended to be in good standing,in the delivery of customer service excellence, and to indicate independent validation of achievement in customer service excellence.
A Team Ghana Customer Service project, as part of the National Initiative for Customer Service Excellence, under the theme; Ghana,stand up and Stand out ! for Customer for Customer Service Excellence.
For more information kindly call: 0241877622
Email: ghcustomerservice@gmail.com
Hector Wulff,
National Customer Service Ambassador
Team Ghana Customer Service
(Organisation for Customer Service Excellence-Ghana)

OPPORTUNITY TO MAKE YOUR ORGANISATION A GHANA CUSTOMER SERVICE CHARTER MARK HOLDER

Dear stakeholder,invitation to make your organisation, a Ghana Customer Service Excellence Charter Mark holder.

The Ghana Customer Service Excellence Charter Mark is an accreditation and recognition scheme for organisations intended to be in good standing,in the delivery of customer service,and to indicate independent validation of achievement in customer service excellence.
This is a project of Team Ghana Customer Service,as part of the National Initiative for Customer Service Excellence,under the theme; Ghana,stand up and Stand out ! for Customer for Customer Service Excellence.
This is a great opportunity to stand tall among your competition,as an organisation publicly recognized, for its commitment to customer service excellence. 

Cost of participation: GH¢1,500.00
​For more information, kindly call :  0241877622 / 0554615776

Yours in pursuit of Customer Service Excellence,

Hector Wulff
National Customer Service Ambassador,
Team Ghana Customer Service

SPECIAL INVITATION

Team Ghana Customer Service, respectfully invites you to the launch of the National Initiative For Customer Service Excellence and the Ghana Customer Service Handbook on Wednesday, the 21st of June 2017 @ The Accra City Hotel, 5:30pm-8pm. kindly Call: 0241877622 for your complimentary seat.

WATCH OUT FOR THE CUSTOMER SERVICE ADVOCATE

Be Ghana's Customer Service Ambassador

Be the face of Customer Service in Ghana and lead the National Campaign for Customer Service Excellence for one year with a sponsorship opportunity of over $100, 000.

We are looking for a National Customer Service Ambassador, lead the National Campaign for Customer Service Excellence, through a pageant of ideas, maturity, and vibrancy, to empower young people as good advocates and evangelist for customer service excellence in Ghana.

I.       Will play a pivotal role in programmes, projects, and initiative dedicated to customer service development in Ghana for a year.

II.    Will interact with the media on customer service issues in Ghana.

III. Will interact with the business community across all sectors of the economy, on customer service issues.

IV. Will engage stakeholders from both public and private sectors on customer service issues.

V.    Will engage and interact with the public and communities on customer service issues in Ghana.

ELIGIBILITY: Should be a citizen of Ghana between the ages 22-35 with good communication skills and must have command over the English language.

EDUCATION: Senior High School (SHS) Graduates and above.

GENDER: Open to both Male and Female to participate.

REGISTRATION:  REGISTRATION IS FREE.

Register from now to the 15^th of February 2017.

TO REGISTER: Email to ghcustomerservice@gmail.com : Your full Name, Age, Gender, Contact Numbers, Occupation and Write in hundred words, why you want the opportunity to be Ghana’s Customer Service Ambassador.

Only short listed registrants will be contacted and invited to the Ghana Customer Service Ambassadors Conference, a day event to train participants on customer service issues by seasoned customer service experts and consultants to prepare participants for the next stage of the competition.

CHAMPIONING CUSTOMER SERVICE EXCELLENCE!

CONTACT: 0241877622 OR 0502630943

EMAIL: ghcustomerservice@gmail.com