As part of national efforts to champion and entrench the culture of excellence in customer service delivery across Ghana, the
Organisation for Customer Service Excellence-Ghana (OCSEG), the leading national authority committed to the development of customer service across Ghana, in consultations with its major national stakeholders, the Public Sector Reform Secretariat (Office of the President, Republic of Ghana), Ghana National Chamber of Commerce and Industry and Nest of Ideas Consulting Limited, a leading customer service consultancy firm in Ghana, have designed the GHANA CUSTOMER SERVICE CHARTER (GHCSC 001),the national standard for excellence in customer service.
The aim is to develop Ghana as Africa’s service destination, the GHANA CUSTOMER SERVICE CHARTER (GHCSC 001) seeks to serve as a national initiative dedicated to setting high standards in customer service through the provision of accreditation, certification and validation of customer service excellence in Ghana.
The GHCSC 001 has been designed to guide companies and organisations from both the public and private sector to provide high quality service to the customer.
This is keeping in line with existing laws, rules, regulations, norms, professional ethics and most importantly-customer expectations.
This charter applies to the relationship between organisations from both the public and private sector, and their customers. Therefore, adherence to this charter will ensure total customer satisfaction and retention, leading to organisational growth and profitability.
