His name is Hector Wulff,popularly known as MR.CUSTOMER SERVICE, a consumer affairs journalist and a consultant who has been training customer service and business communications for five years,a prolific writer,marketer and great thinker who fears GOD.
MR. WULFF,indeed is the true face of customer service in Ghana,a leading authority on customer service,an advocate and campaigner of a national customer service culture.
He has written several articles on effective customer communications in several journals and of various websites both nationally and internationally,with most popular titles known to global customer service practitioners and communicators,as
THE POWER OF CUSTOMER SERVICE SERIES and
THE HIDDEN MAGIC IN SERVICE QUALITY.
Currently,MR,WULFF, is the FOUNDER of the CUSTOMER SERVICE ADVOCATE and the EXECUTIVE DIRECTOR OF the GHANA WRITERS AND NEWSPAPERS SOCIETY,initiators of the GHANA CUSTOMER SERVICE AWARDS in consultation with GHANA'S MINISTRY OF TRADE AND INDUSTRY.
Hector Wulff is a member of national consumer protection stakeholders promulgating and advising government on the Ghana Consumer Protection Policy.
He is currently working on the
GHANA CUSTOMER SERVICE EXCELLENCE PROJECT,which is a national customer service standardization initiative for both private and public sector service providers in Ghana towards the attainment of a
NATIONAL CUSTOMER SERVICE CULTURE.
Early this year Mr.Wulff and his team will host the first
GHANA CUSTOMER SERVICE SUMMIT and to launch the
GHANA CUSTOMER SERVICE EXCELLENCE PROJECT.
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