GHANA LAUNCHES NATIONAL CUSTOMER SERVICE WEEK

The GHANA CUSTOMER SERVICE WEEK has been launched in Accra, during the
FIRST GHANA CUSTOMER SERVICE SUMMIT, a national stakeholder’s summit on the development of customer service in Ghana, under the theme: “Sharing best practice and ideas to enhance the culture of service excellence in Ghana”.
The summit was attended by representatives of the business community, government agencies, academia, civil society, and traditional rulers as well.
Hon.Adjei-Baah, the President of the,
GHANA NATIONAL CHAMBER OF COMMERCE AND INDUSTRY, and a Member of Parliament for Nkawkaw constituency, declared the GHANA CUSTOMER SERVICE WEEK LAUNCHED.
In his inaugural speech he noted that, “People have needs, and when those needs are met, service is then provided for those whose needs are met. The fact is that you have not only saved them the hassle of looking elsewhere, but also what you offered them is unique as you treat them as cherished clients.”
Mr Joles Nartey Tokoli, a business strategist, who spoke on the topic: “Customer service in Ghana going beyond lip service”, noted that customer service in Ghana was the typical “I am doing you a favour” mentality. “It is perceived that the customer needs something and when is it done for him or her. The customer is therefore at the mercy of the whims and caprices of the customer service staff,”
Dr.Lloyed Amoah a lecturer at the Ashesi University College, and an expect in the South East Asian affairs, in his key note address indicated the need for Ghana, in pursuance of the culture of customer service excellence, to take inspiration from the level of service excellence observed in South East Asia. Adding that “in Asia ,customer service in not just a culture but a religion”
Mr. Hector Wulff, Executive Director of the Organisation for Customer Service Excellence- Ghana, organisers of the summit and the implementing body of the
GHANA CUSTOMER SERVICE WEEK , said the summit seeks provide the platform for participants to discuss the state of customer service in Ghana, challenges and the way forward towards the attainment of a national customer service culture, with special emphasis on South East Asian experience.
Mr.Wulff indicated that, the GHANA CUSTOMER SERVICE WEEK has been developed and launched in Ghana by the ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA (OCSEG)
The Customer Service Week seeks to raise the standards of Customer Service across Ghana through awareness, education and sharing of global best practice.
THE OBJECTIVE OF GHANA CUSTOMER SERVICE WEEK
1) To raise awareness of Customer Service across Ghana.
2) To identify international best practice and learn from it.
3) To remind organisations of their commitment to Customer Service.
4) To boost employee morale, motivation and promote teamwork.
5) To Reward and recognize organizations and individual contribution, and commitment.
6) To champion and entrench customer service excellence in Ghana.
7) To raise the standard of customer service in Ghana.
Who should celebrate the Ghana customer service week?
We are expecting both private and public organisations in Ghana to celebrate. Customer Service Week and attend the Customer Service programmes and events.
Participating organisations represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organisations as well as some agencies.
Customer Service Week is not just for organisations, it's also for the public. We encourage the public to share their good and bad experiences with us and post questions for our consultants to answer. Customer Service Week is about raising the standards so the public can have a better experience, whether that experience, be with a retailer, government institution or health authority. Follow us on Twitter, or post questions on our Facebook page.
Ghana Customer Service Week.