ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE GETS NEW DIRECTOR FOR EDUCATION AND TRAINING

A Brief Biography of Mr. Jules Buer Nartey-Tokoli Mr. Jules Buer Nartey-Tokoli was born on October 3 1974 at Akosombo to the late Mr. Julius Buerteye Nartey-Tokoli, then Assitant Headmaster at Akosombo International School and Mrs. Regina Drowa Nartey-Tokoli (Nee Caesar), both of Ada. He is the third of four children. Jules started his basic Education at Akosombo International School and continued at Ada-Foah after the passing away of his father. He obtained his O’ and A’ Levels Business education at Ada Secondry School and Aggrey Memorial Zion Sec. School in 1992 and 1994 respectively. He graduated at the University of Ghana in 1999 with a BA Honours degree in Social Work with Sociology. After his National Service at NADMO, Jules was hired by NetAfrique as a Marketing Executive with oversight of ePesewa.com, Ghana’s premier full-cycle e-Commerce web site, in 2000. In year 2002, Jules moved on to co-found Meridian Networks Ltd, an IT company. As CEO, he collaborated with Sky Consult to launch Ghanaemart.com, Ghana’s One-stop Electronic Market in 2006. During his career as CEO, he was a resource person for the Total Quality Care corporate training programmes of Sky Consult (GH) Ltd (Management, Investment and Strategy Consultants) where he did presentations on Quality Customer Care. He also did presentations on Best Practices for CEO’s and Best Practices in Sales/ Marketing at the Best Practices Workshops, also organized by the same company. In June this year, Jules founded Soleil Consults, positioned as a Business Development Services (BDS) firm, with specific focus on micro and small-to-medium sized enterprises (MSME’s). Jules also serves, as the Director of Education and Training for the Organisation for Customer Service Excellence-Ghana,a young but a leading organisation, fostering customer service excellence in Ghana. Since August last year, Jules has been writing the column The Business Strategy Analyst in the Business & Financial Times consistently every Monday. He has so far published over 50 articles on customer care, Sales, Marketing, Communication, Corporate Governance, Management Revolution, Entrepreneurship, Branding, e-Commerce/ e-Market, Information Technology (IT), Education, among others. His passion for quality customer service can be felt in his articles that are designed to challenge the status-quo and champion a paradigm shift in Management as a whole. As a humble person, Jules does not rest on his oars. Thus he is determined to continue to do further research on Management, IT and Society, and observe global trends keenly in order to synergize management, IT and the Social Sciences for wealth creation.