CORPORATE GHANA CONSULTED OVER GHANA CUSTOMER SERVICE CHARTER

The Executive Director of the Organisation For Customer Service Excellence-Ghana (OCSEG),has met the business community to discuss the
GHANA CUSTOMER SERVICE CHARTER,an initiative of OCSEG in collaboration with the public and private sector.

“THE GHANA CUSTOMER SERVICE CHARTER will serve as a national benchmark for customer service excellence.

The GHCSC 001 is introduced against the background that Ghana, as a respected member of the global community, striving to position itself as a service destination in Africa, adhering to international standards and global best practice in customer service can not be ignored. Hence the need to design and introduce the,
GHANA CUSTOMER SERVICE CHARTER (GHCSC 001) which seeks to provide best practice against which organisations can benchmark their customer service and differentiate themselves from competitors. Developed in consultation with consumers, customer service advocates and professionals, business and industry representatives and stakeholders from the public sector, the charter establishes the principle of achieving excellence in customer service and recommends best practice in day- to day encounter with the customer and business operations including responsiveness, politeness and promptness in the provision of information to enhanced customer interaction for total customer satisfaction and retention, leading to absolute positive organisational credibility, growth and profitability.