GHANA'S PRESIDENT TO ADDRESS NATIONAL CUSTOMER SERVICE CONFERENCE

His excellence the President of the Republic Of Ghana,John Dramani Mahama, is to address the opening session of the 2nd GHANA CUSTOMER SERVICE CONFERENCE,under the theme:Achieving Customer Service Excellence in Ghana;The Role of Stakeholders,as the Guest of Honour,at the British Council,on The 3rd of October 2012 . The GHANA CUSTOMER SERVICE CONFERENCE,seeks to draw significant insight and strategic approaches in managing the customer care industry in Ghana and to leverage global quality standards, as part of the GHANA CUSTOMER SERVICE WEEK Celebrations.

Meanwhile the President of the republic will receive an award at the event as the SERVICE EXCELLENCE ADVOCATE of the year ,as part of the 3RD GHANA CUSTOMER SERVICE AWARDS in accordance with the programme of the GHANA CUSTOMER SERVICE WEEK, which has been developed and launched in Ghana,by ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA(OCSEG),in partnership with the PUBLIC SECTOR REFORM SECRETARIAT(OFFICE OF THE PRESIDENT),GHANA TOURISM AUTHORITY, GHANA CHAMBER OF COMMERCE AND INDUSTRY,CITY LIGHTS GHANA LIMITED ,NEST OF IDEAS CONSULT,TOYOTA GHANA LIMITED,TECNO PHONES,SOMOTEX GHANA LIMITED,THE SPINAL CLINIC AND ALLASHAMS LIMITED. The Customer Service Week seeks to raise the standards of Customer Service across Ghana through awareness creation, education and sharing of global best practice. THE OBJECTIVE OF GHANA CUSTOMER SERVICE WEEK IS: 1) To raise awareness of Customer Service across Ghana. 2) To identify international best practice and learn from it. 3) To remind organisations of their commitment to Customer Service. 4) To boost employee morale, motivation and promote teamwork. 5) To Reward and recognize organizations and individual contribution, and commitment. 6) To champion and entrench customer service excellence in Ghana. 7) To raise the standard of customer service in Ghana. The GHANA CUSTOMER SERVICE WEEK is designed to highly focus on the business community, the private and public sector, the working class, business students and the public at large. Who should celebrate the Ghana customer service week? We are expecting both private and public sector organisations in Ghana to celebrate. Customer Service Week and attend the Customer Service week programmes and events. Participating organisations represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organisations as well as some agencies. What unites them is their intense commitment and dedication to raising the quality of customer service in the Ghana. Customer Service Week is not just for organisations, it's also for the public. We encourage the public to share their good and bad experiences with us and post questions for our consultants to answer. Customer Service Week is about raising the standards so the public can have a better experience, whether that experience, be with a retailer, government institution or health authority. Follow us on Twitter, or post questions on our Facebook page.