NATIONAL CUSTOMER SERVICE TASK FORCE ADVOCATED

The National Customer Service Advocate,Mr.Hector Wulff has called for the formation of a National Customer Service Task Force by the Government Of Ghana, to devise strategies and modalities for the development of customer service in Ghana . Speaking to the media last Friday on his national customer service awareness tour to commence in some few weeks time,Mr.Wulff,also known as MR.CUSTOMER SERVICE,indicated that this is the best time for the Government of Ghana to compliment his efforts and that of his organization to improve upon the state of customer service in Ghana. Hence his call for the National Customer Service Task Force . There should be recognition at the highest level on the need to improve customer service delivery in Ghana. The national customer service task force should be entrusted with the mission to improve upon the quality of service delivery in Ghana as part of a development programme to stimulate the public and private sector, as the nation seeks to be a preferred business and investment destination in Africa. Mr.Wulff asserted that,the state of customer service in Ghana can not be tolerated. ‘‘We can no longer accept the culture of poor customer service,either from Government in­stitutions or the private sector’’. The Ghana customer service development initiative, launched in October 2010,By Mr.Wulff ,which gave birth to the GHANA CUSTOMER SERVICE AWARDS, the GHANA CUSTOMER SERVICE WEEK AND GHANA CUSTOMER SERVICE CONFERENCE and ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA, of which Mr.Hector Wulff, serves as the Executive Director.