VODAFONE GHANA: CUSTOMERS ANGRY OVER CARELESS CUSTOMER SERVICE

 
Customers of Vodfone Ghana and the entire mobile network consuming public in Ghana, are angry and disappointed over the barrage of intensified bad service delivery they have experienced lately from the network operator,making some consumer protection bodies contemplating on instituting consumer action or demonstration against Vodafone Ghana.
The Executive Director of the Organisation For Customer Service Excellence- Ghana,a leading national advocate for customer service excellence,Mr.Hector Wulff, in an interview with the media regarding his take on the situation,indicated that,this is not the first time the consuming public is suffering at the hands of  Vodafone Ghana for network failure and careless service,they owe us more than an apololog,than those whitewashing empty excuses.
This is not best and standard practice,this is highly intolerable in any part of the world.Mr.Wulff yelled.
Meanwhile,Vodafone has commenced full scale investigations into the cause of its nationwide network outage early this week.
Subscribers of Vodafone were cut off from the rest of the world from Monday night through to Tuesday afternoon.
Subscribers were unable to text, make calls and use the internet following the disruption.
Vodafone which restored the services on Tuesday afternoon says, it has identified the root cause of the outage.
Chief Executive Officer, of Vodafone Haris Broumidis, says the company has instituted a full scale investigation into the incident and will soon provide a detailed report to the regulator, the National Communications Authority, NCA.
Haris Broumidis says Vodafone regrets the inconvenience caused by the network and sincerely apologize to its customers.
“We regret the inconvenience caused by the network outage experienced yesterday and we sincerely apologize to all our customers. Service is now restored and all our customers should be able to make and receive calls, send text messages and browse the internet”, he said.

Yesterday the National Communications Authority directed Vodafone to submit a comprehensive report on the cause of the disruption of its service across the country.
The regulator however did not specify the time frame for which Vodafone must submit the report.
But the NCA in a press statement said the report from the mobile operator must contain into detail the causes of the glitch, services affected, number of consumers affected and plans to avert further occurrences.