Over 250 participants have been invited from both the public and the private sector, across the industrial spectrum to attend the GCB sponsored,
5TH GHANA CUSTOMER SERVICE CONFERENCE AND AWARDS.
The Ghana Customer Service Conference and Awards in its fifth year, is the Nation's biggest forum to share professional standard and trends in customer service delivery.
The conference draws a great number of service professionals, practitioners,
managers and business leaders together to learn from examples of international service excellence and best practice, alongside the Ghana Customer Service Awards.
The Ghana Customer Service Award is the only national awards dedicated to Customer Service Excellence, best practice and innovation in customer service delivery.
The award criteria are; consumer nominations, critical observation of the customer service landscape of Ghana by our team of customer service experts, professional evaluation of nominees’ business environment, service excellence, competence of staff and professionalism through mystery visits and phone calls to nominated organizations.
The 5TH Ghana Customer Service Conference and Award is under theme:
Putting customer service first, a key to business growth and economic sustainance.
GUEST SPEAKER: Prof. Stephen Adei, Professor of economics and leadership
TECHNICAL PANEL SPEAKERS:
• Mrs.Margaret Takyi-Micah, CEO, Nest Of Ideas consultancy And Founder of the Customer Service Academy
• Mr.J.N.Halm, Senior Customer Service Consultant
And Author Of Customer Romance
• Miss Yvonne Ohui Mccarthy, Senior Customer Service Consultant And CEO. Service Care Solutions, Radio And TV Host
•Mrs.Lydia Gifty Ama Hagan,Customer Service Consultant and CEO.
MAM Corporate Resources Africa
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