The 6Th Ghana Customer Service Conference and
Awards was marked in a grand style, with Dr. Hazel Pobewa. BerrardAmuah (HR
Executive, Old Mutual Ghana) as chairperson, as Lawyer Kofi Bentil, the
Executive Director of Bentil Consulting, as the guest speaker. The event which
took place at the British Council-Accra, was organized by the Organisation for
Customer Service Excellence-Ghana and the Ghana Customer Service Council, a
national partnership for customer service excellence, was under the theme;
Service Champions, implementing efficient strategies and techniques to improve
organizational performance in Customer Service.
The Ghana Customer Service Conference in its sixth
year is the Nation's biggest forum to share professional standards and trends
in customer service delivery.
The conference draws a great number of service
professionals, practitioners, managers and business leaders and students
together, to learn from examples of international service excellence and best
practice, alongside the Ghana Customer Service Awards of which over forty
companies and individuals were awarded for customer service excellence and
dedication to the development of customer service in Ghana this year.
The GHANA CUSTOMER SERVICE AWARDS, which
is in its sixth year, is dubbed the "Voice of the Customer" Awards.
This award is the only national award scheme, dedicated to Customer Service
Excellence, best practice and innovation in customer service delivery in Ghana.
Ghana Customer Service
Awards Criteria:
Companies nominated for an award must be
registered under the laws of Ghana and be operational in Ghana, for at least
two years.
Consumer or Public nominations.
Critical observation of the customer service
landscape of Ghana and inputs by a panel of customer service experts,
professionals and advocates.
Critical evaluation of nominee service
standards, business environment; both internally and externally, grooming of
service providers, their competence and professionalism, through customer
anonymous (CA) or Mystery visits and phone calls.
Here are the 2016, 6TH Ghana
Customer Service Awards categories:
2016
AWARD CATEGORIES
GHANA CUSTOMER SERVICE
HALL OF FAME 2016-17
IN RECOGNITION OF
CONSISTENT COMMITMENT TO CUSTOMER SERVICE EXCELLENCE.
INDUCTEES, GHANA CUSTOMER SERVICE HALL OF FAME
2016-17
STARLIFE ASSURANCE COMPANY LIMITED
THE ROYAL SENCHI HOTEL
DEVTRACO LIMITED
MILLICOM GHANA LIMITED (TIGO)
AFRICA WORLD AIRLINES
GOLDEN STAR IN CUSTOMER
SERVICE EXCELLENCE 2016-17
IN REGOGNITION OF COMPANY’S COMMITMENT TO
CUSTOMER SERVICE EXCELLENCE.
STARLIFE ASSURANCE COMPANY LIMITED
CAPITAL BANK GHANA
DHL EXPRESS, GHANA
DATA BANK GROUP
BOND SAVINGS AND LOANS BANK
DEVTRACO LIMITED
THE ROYAL SENCHI HOTEL
ACCRA CITY HOTEL
BEDTIME HOTEL, KOFORIDUA
BURGER &RELISH
LAPASKA INTERNATIONAL RESTAURANT &BAR
COCO LOUNGE
MILLICOM GHANA LIMITED (TIGO)
MCOTTLEY CAPITAL
AFRICA WORLD AIRLINES
GHANA AIRPORTS COMPANY LIMITED
INTERCITY STATE TRANSPORT COMPANY
A SPECIAL RECOGNITION OF COMPANY’S
DETERMINATION TO ACHIEVE CUSTOMER SERVICE EXCELLENCE
CUSTOMER SERVICE
ADVOCATE OF THE YEAR
MISS PRICILA OFORIWAA EGYIRI
CUSTOMER SERVICE
FOCUSED CEO OF THE YEAR
MR. GEORGE KOJO ADDISON, CHIEF EXECUTIVE
OFFICER,
STARLIFE ASSURANCE COMPANY LTD.
CUSTOMER SERVICE
PROFESSIONAL OF THE YEAR
MRS. AKUA AFRIYIE TAMAKLOE, RELATIONSHIP
MANAGER,
BOND SAVINGS AND LOANS LTD
CUSTOMER SERVICE
COMPANY OF THE YEAR
CAPITAL BANK GHANA
CUSTOMER SERVICE
INNOVATION OF THE YEAR.
IN
RECOGNITION FOR SUCCESSFULLY LAUNCHING INNOVATION,
(A CUSTOMER FEEDBACK DEVICE) TOWARDS AN
EFFECTIVE CUSTOMER SERVICE DELIVERY.
HFC BANK GHANA
MOST PROMISING CUSTOMER
SERVICE COMPANY OF THE YEAR
BOND SAVINGS AND LOANS LTD
SPECIAL
RECOGNITION FOR COMMITMENT TO THE DEVELOPMENT OF CUSTOMER SERVICE IN GHANA.
DR. HAZEL POBEWA BERRARD AMUAH
LAWYER KOFI BENTIL
MR.
RICHARD OKYERE-FOSU
MR.
CALLEB KOFFIE
DR. JAMES ATTA NUAMAH
BUSINESS DEPARTMENT,
REGENT UNIVERSITY OF
SCIENCE AND TECHNOLOGY
QUALITY SERVICE INSTITUTE
DHL EXPRESS, GHANA
STARLIFE ASSURANCE COMPANY LIMITED
BOND SAVINGS AND LOANS LTD
WOODEN SPOON AWARD IN WORST CUSTOMER SERVICE
AND MOST COMPLAINED ABOUT COMPANY OF THE YEAR
ELECTRICITY COMPANY OF GHANA LIMITED (ECG)
We are proud to facilitate a national partnership for
customer service excellence, in collaboration with the government of Ghana and
the private sector. This is our story, this is our song and we are committed to
it.-Hector Wulff, National Customer Service Advocate and Founder of the Ghana
Customer Service Conference and Awards.
No comments:
Post a Comment