GHANA CUSTOMER SERVICE

Accra City Hotel receives Golden Star in Customer Service Excellence 2016-17 as part of the 6th Ghana Customer Service Awards, with excitement and enthusiasm.

 

                                                             Roman Krabel

                                                                                 General Manager

                                                                                 Accra City Hotel

Over 20 years’ experience as a Top–Performing hospitality Manager steering business development, operational efficiencies, and strategic sales and marketing initiatives for hotels and resort properties.

Provide leadership for up to 300 employees with multi–unit responsibility for 60 – 480 room properties. Execute a “clear vision and voice” to align with high ethical standards and cultures of discipline that value integrity and a transparency in the core business. Always deliver.

Played key role as GM & EAM in leading suburban and city hotel properties to unprecedented market share, revenue, and profit.

Developed a high-performing team that led “Accra City Hotel”to win the Golden Star “Service of Excellence” from OCSE-GHANA and           “4* Hotel of the Year 2016” in Greater Accra from Ghana Tourism Authority in first year of assignment.