STANBIC BANK GHANA, COMMIT'S TO CUSTOMER SERVICE EXCELLENCE

Pay attention to Customer Service issues as that will be the key differentiator in our drive to acquire and retain customers.Alhassan Andani,Chief Executive of Stanbic Bank Ghana, declares to staff.
Mr.Andani,who is very passionate when it comes to customer service issues indicated that as part of efforts to institute a culture of good customer service,there will be rewards for those offering remarkable service and sanctions for careless customer service.
“Every member of staff must be conscious of the service that we deliver to the customer,so long as you hold a Stanbic appointment letter and are in official engagement in its name,you are under service watch”.
Mr.Andani Emphasized that “leadership means challenging your self in your chore,challenging the status-quo,and raising the bar in all that you do.
Staff members should be mindful of excellent customer service in setting the standard”
By Mr. Andani's declaration to the staff of Stanbic Bank, on the importance and seriousness of Customer Service,it comes as no surprise when Stanbic Bank Ghana ,offered to sponsor the Official launch of the 4TH GHANA CUSTOMER SERVICE AWARDS, as part of the banks dedication to customer service issues and the development of customer service in Ghana.This year's GHANA CUSTOMER SERVICE AWARDS,is under the theme:“ GHANA, SAY YES TO CUSTOMER SERVICE EXCELLENCE”.
The GHANA CUSTOMER SERVICE AWARDS was first launched on the 19th November 2010 dubbed Voice of the Customer Awards;it is the only national awards dedicated to Customer Service Excellence, best practice and innovation in customer service delivery in Ghana.
In its fourth year, the GHANA CUSTOMER SERVICE AWARDS seeks to showcase achievements in Customer Service delivered by a businesses, organizations and service providers across Ghana.  Endorsed by the MINISTRY OF TRADE AND INDUSTRY, GHANA CHAMBER OF COMMERCE AND INDUSTRY,PUBLIC SECTOR REFORM SECRETARIAT, GHANA TOURISM AUTHORITY AND currently, the Brand GHANA OFFICE, The awards highlight the importance of providing outstanding customer service in today’s challenging economic climate.
The ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE GHANA ,a leading national advocate for customer service excellence is proud to be associated with STANBIC BANK in pursuit of customer service excellence in Ghana,for business growth and economic development. 

STANBIC BANK,SPONSOR'S 4TH GHANA CUSTOMER SERVICE AWARDS LAUNCH

The ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE ,GHANA in collaboration with the

CONSUMER ADVOCACY CENTRE, GHANA, the local chapter of CONSUMERS INTERNATIONAL, have launched the 4^TH GHANA CUSTOMER SERVICE AWARDS, under the theme : GHANA, SAY YES TO CUSTOMER SERVICE EXCELLENCE.

The awards launch, sponsored by STANBIC BANK,as part of the banks dedication to customer service issues and the development of customer service in Ghana, was full of splendor and bliss with participants drawn across the industrial spectrum of all sectors of our economy, such as financial, telecommunication, tourism and hospitality, educational, health, media, fashion and beauty service providers, utility service providers and members of the civil society.

The event chaired by MR. Caleb Kofie, Director CENTRE FOR CUSTOMER SERVICE DEVELOPMENT FOUNDATION, with the welcome address and keynote presentation by Mr. Hector Wulff, Executive Director of the ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE, GHANA, who spoke on the topic Customer Service in Ghana, the need for a national campaign for customer service excellence and stakeholder participation towards the development of customer service development in Ghana.

The second speaker was, Prof. Mrs. Goski AlabI, DEAN SCHOOL OF GRADUATE STUDIES, UNIVERSITY OF PROFESSIONAL STUDIES ACCRA (UPSA) AND PRESIDENT, CONSUMER ADVOCACY CENTRE, the awards researchers and statisticians spoke on this year’s awards approach and methodology of which she indicated will be more research based representing the true voice of the customer and the consuming public.

Present to declare the 4^TH GHANA CUSTOMER SERVICE AWARDS officially launched, on behalf of the, DEPUTY MINISTER FOR TOURISM, CULTURE AND CREATIVE ARTS, was Mr. David Nana Anim, the President of GHANA TOURISM FEDERATION (GHATOF)

The event ended with an open forum on the way forward to achieve a national culture of excellence customer service delivery, a cocktail and networking session.

The GHANA CUSTOMER SERVICE AWARDS was first launched on the 19th November 2010 dubbed Voice of the Customer Awards; it is the only national awards dedicated to Customer Service Excellence, best practice and innovation in customer service delivery in Ghana.
In its fourth year, the GHANA CUSTOMER SERVICE AWARDS seeks to showcase achievements in Customer Service delivered by a businesses, organizations and service providers across Ghana.  Endorsed by the MINISTRY OF TRADE AND INDUSTRY, GHANA CHAMBER OF COMMERCE AND INDUSTRY, PUBLIC SECTOR REFORM SECRETARIAT, GHANA TOURISM AUTHORITY AND currently, the BRAND GHANA OFFICE, The awards highlight the importance of providing outstanding customer service in today’s challenging economic climate.

ADDRESS AND KEYNOTE PRESENTATION BY MR.HECTOR WULFF,ALSO KNOWN AS MR.CUSTOMER SERVICE,THE NATIONAL CUSTOMER SERVICE AMBASSADOR AND FOUNDER,GHANA CUSTOMER SERVICE AWARDS

A MEMBER OF THE BUSINESS COMMUNITY,REMARKS ON THE STATE OF CUSTOMER SERVICE IN GHANA IN AN OPEN FORUM

A SECTION OF THE PARTICIPANTS AT THE LAUNCH

AN ADDRESS BY PRO.MR.GOSKI ALABI,DEAN SCHOOL OF GRADUATE STUDIES, UNIVERSITY OF PROFESSIONAL STUDIES ACCRA (UPSA) AND PRESIDENT, CONSUMER ADVOCACY CENTRE

CHAIRMAN,MR.CALEB KOFIE'S ADDRESS AND KEYNOTE PRESENTATION

CHAIRMAN'S INTERACTION WITH THE MEDIA

A SECTION OF THE PARTICIPANTS

SAY #YesToCustomerServiceExcellence

The issue of customer service is a serious one for both government and the private sector and unless we do something about it collectively as a nation, we are wasting our time and therefore we will not achieve the kind of economic growth we want to achieve.
 GHANAIANS ARE FED UP WITH POOR CUSTOMER SERVICE !
We can no longer accept the culture of poor customer service, either from Ghanaian businesses or Government in­stitutions.
 JOIN HANDS TO FIGHT POOR CUSTOMER SERVICE IN GHANA!
 #YesToCustomerServiceExcellence
:www.customerserviceghana.blogspot.com
https://twitter.com/CseGhana

Organisation for Customer Service Excellence-Ghana present, LAUNCHING!NATIONAL CAMPAIGN FOR CUSTOMER SERVICE EXCELLENCE AND THE, 4TH GHANA CUSTOMER SERVICE AWARDS ON Wednesday, May 28 at 5:00pm-7:30PM VENUE ;KAMA CONFERENCE CENTRE,ACCRA THEME: GHANA, SAY YES TO CUSTOMER SERVICE EXCELLENCE The principal aim of the NATIONAL CAMPAIGN FOR CUSTOMER SERVICE EXCELLENCE is make customer service a national priority for business growth and economic development. The GHANA CUSTOMER SERVICE AWARDS was first launched on the 19th November 2010 dubbed Voice of the Customer Awards; The only national awards dedicated to Customer Service Excellence, best practice and innovation in customer service delivery in Ghana.

The issue of customer service is a serious one for both government and the private sector and unless we do something about it collectively as a nation, we are wasting our time and therefore we will not achieve the kind of economic growth we want to achieve. Hence the launch of the NATIONAL CAMPAIGN FOR CUSTOMER SERVICE EXCELLENCE by the ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA in partnership with the government of Ghana, the private sector and relevant stakeholders.-HECTOR WULFF

NATIONAL CUSTOMER SERVICE TASK FORCE ADVOCATED

The National Customer Service Advocate,Mr.Hector Wulff has called for the formation of a National Customer Service Task Force by the Government Of Ghana, to devise strategies and modalities for the development of customer service in Ghana . Speaking to the media last Friday on his national customer service awareness tour to commence in some few weeks time,Mr.Wulff,also known as MR.CUSTOMER SERVICE,indicated that this is the best time for the Government of Ghana to compliment his efforts and that of his organization to improve upon the state of customer service in Ghana. Hence his call for the National Customer Service Task Force . There should be recognition at the highest level on the need to improve customer service delivery in Ghana. The national customer service task force should be entrusted with the mission to improve upon the quality of service delivery in Ghana as part of a development programme to stimulate the public and private sector, as the nation seeks to be a preferred business and investment destination in Africa. Mr.Wulff asserted that,the state of customer service in Ghana can not be tolerated. ‘‘We can no longer accept the culture of poor customer service,either from Government in­stitutions or the private sector’’. The Ghana customer service development initiative, launched in October 2010,By Mr.Wulff ,which gave birth to the GHANA CUSTOMER SERVICE AWARDS, the GHANA CUSTOMER SERVICE WEEK AND GHANA CUSTOMER SERVICE CONFERENCE and ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA, of which Mr.Hector Wulff, serves as the Executive Director.

GHANA’S CULTURE OF POOR CUSTOMER SERVICE: REGISTRAR GENERAL'S DEPARTMENT AN EPITOME OF THE STATE OF CUSTOMER SERVICE IN GHANA

The Registrar General's Department was established under the Ordinance 1950 during the Colonial days. It became a department of the Ministry of Justice in 1961.With the aim of becoming a highly progressive department that efficiently serves it customers by becoming a highly strategic partner to businesses and stakeholders. Mandated by the Government to ensure an efficient and effective administration of entities inter - alia the registration of businesses, industrial property, marriages, administration of estates, and public trustees, to provide customer friendly services and accurate data for national planning. An investigation conducted by the ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE –GHANA, leading national advocate for customer service excellence reveals that, this department of the public sector which interfaces with the public, particularly the business community and investor both local and foreign, provides the most stinking and worst client service in Ghana. As an absolute microcosm of bad customer service in Ghana, you are met with clueless and rude staff and security Guards in blue and yellow shirts who do nothing but to throw their weight about, just shouting at clients without using the words please, excuse me Sir, or kindly move to this direction or that side Madame. Worse of all, clients can stand for more than thirty minutes without any personnel at that department approaching to asking if he or she can provide some help. The two receptionists there are so busy for nothing that they hardly sit on their chairs to attend to clients. The environment, both external and internal is not welcoming and not conducive to do business at all. So disorganized and congested, just as the water dispenser at the place, is full but had no cups by it for thirsty customers to drink. Their so called refurbished toilet facility and urinal stinks so badly like their client service, lacking running water. During our two weeks investigation ,we interviewed two hundred clients of the department of which one hundred and sixty were Ghanaians with the remaining forty being foreigners, who expressed their absolute frustration, outrage and total disgust of the quality of client service at this public sector institution. As the nation tries to position itself as a preferred investment destination and a customer service hub in Africa, the need to build a customer –centric culture in the public sector and among citizenry is very vital and relevant to business growth and economic development. We have video recordings of the Registrar General's Department, customer service investigation and will soon publish it on youtube for public consumption. GHANAIANS ARE FED UP WITH BAD CUSTOMER SERVICE! We can no longer accept the culture of poor customer service, either from Government institutions or Ghanaian businesses. JOIN HANDS TO FIGHT POOR CUSTOMER SERVICE IN GHANA! TO SPONSOR, KINDLY CALL HECTOR WULFF ON: +233-24-1877622 EMAIL: ghcustomerservice@gmail.com VISIT: customerserviceghana.blogspot.com