Sunday, June 18, 2017


Team Ghana Customer Service, respectfully invites you to the launch of the National Initiative For Customer Service Excellence and the Ghana Customer Service Handbook on Wednesday, the 21st of June 2017 @ The Accra City Hotel, 5:30pm-8pm. kindly Call: 0241877622 for your complimentary seat.

Thursday, December 29, 2016

Be Ghana's Customer Service Ambassador

Be the face of Customer Service in Ghana and lead the National Campaign for Customer Service Excellence for one year with a sponsorship opportunity of over $100, 000.
We are looking for a National Customer Service Ambassador, lead the National Campaign for Customer Service Excellence, through a pageant of ideas, maturity, and vibrancy, to empower young people as good advocates and evangelist for customer service excellence in Ghana.
I.       Will play a pivotal role in programmes, projects, and initiative dedicated to customer service development in Ghana for a year.
II.    Will interact with the media on customer service issues in Ghana.
III. Will interact with the business community across all sectors of the economy, on customer service issues.
IV. Will engage stakeholders from both public and private sectors on customer service issues.
V.    Will engage and interact with the public and communities on customer service issues in Ghana.
ELIGIBILITY: Should be a citizen of Ghana between the ages 22-35 with good communication skills and must have command over the English language.
EDUCATION: Senior High School (SHS) Graduates and above.
GENDER: Open to both Male and Female to participate.
Register from now to the 15th of February 2017.

TO REGISTER: Email to : Your full Name, Age, Gender, Contact Numbers, Occupation and Write in hundred words, why you want the opportunity to be Ghana’s Customer Service Ambassador.
Only short listed registrants will be contacted and invited to the Ghana Customer Service Ambassadors Conference, a day event to train participants on customer service issues by seasoned customer service experts and consultants to prepare participants for the next stage of the competition.

CONTACT: 0241877622 OR 0502630943

Friday, December 16, 2016

Burger&Relish Osu, as they receive a Golden Star Award Certification in Customer Service Excellence

Fantastic team at Burger&Relish Osu, as they receive a Golden Star Award Certification in Customer Service Excellence, presented by Hector Wulff, National Customer Service Advocate.
An excellent team delivers excellent service, excellent service makes excellent business. If the customer is happy, the team, and the business will be happy.
Glad to serve must be your daily mantra as a service provider.
-Hector Wulff

Thursday, December 1, 2016

Accra City Hotel receives Golden Star in Customer Service Excellence 2016-17 as part of the 6th Ghana Customer Service Awards, with excitement and enthusiasm.


                                                             Roman Krabel
                                                                                 General Manager
                                                                                 Accra City Hotel

Over 20 years’ experience as a Top–Performing hospitality Manager steering business development, operational efficiencies, and strategic sales and marketing initiatives for hotels and resort properties.

Provide leadership for up to 300 employees with multi–unit responsibility for 60 – 480 room properties. Execute a “clear vision and voice” to align with high ethical standards and cultures of discipline that value integrity and a transparency in the core business. Always deliver.

Played key role as GM & EAM in leading suburban and city hotel properties to unprecedented market share, revenue, and profit.

Developed a high-performing team that led “Accra City Hotel”to win the Golden Star “Service of Excellence” from OCSE-GHANA and           “4* Hotel of the Year 2016” in Greater Accra from Ghana Tourism Authority in first year of assignment.