Thursday, December 1, 2016

Accra City Hotel receives Golden Star in Customer Service Excellence 2016-17 as part of the 6th Ghana Customer Service Awards, with excitement and enthusiasm.










 


                                                             Roman Krabel
                                                                                 General Manager
                                                                                 Accra City Hotel

Over 20 years’ experience as a Top–Performing hospitality Manager steering business development, operational efficiencies, and strategic sales and marketing initiatives for hotels and resort properties.

Provide leadership for up to 300 employees with multi–unit responsibility for 60 – 480 room properties. Execute a “clear vision and voice” to align with high ethical standards and cultures of discipline that value integrity and a transparency in the core business. Always deliver.

Played key role as GM & EAM in leading suburban and city hotel properties to unprecedented market share, revenue, and profit.

Developed a high-performing team that led “Accra City Hotel”to win the Golden Star “Service of Excellence” from OCSE-GHANA and           “4* Hotel of the Year 2016” in Greater Accra from Ghana Tourism Authority in first year of assignment.

COCO LOUNGE AWARDED WITH GOLD STAR AWARD IN CUSTOMER SERVICE EXCELLENCE


 COCO LOUNGE AWARDED WITH GOLD STAR AWARD IN CUSTOMER SERVICE EXCELLENCE 2016-17
 IN RECOGNITION OF THEIR COMMITMENT TO CUSTOMER SERVICE EXCELLENCE, AS PART OF THE 6TH GHANA CUSTOMER SERVICE AWARDS.
At Coco Lounge Restaurant,
They serve customers with passion and enthusiasm.
Indeed, they truly define customer service excellence.
Do visit them at the Stanbic Heights, Airport City.
 -Hector Wulff, National Customer Service Advocate  








Saturday, November 12, 2016

Customer Experience Professionals Association/CXPA holds Accra Networking Event

Customer Experience Professionals Association/CXPA holds Accra Networking Event for customer experience executives and professionals. The event provided professionals in Customer Experience, Customer Service, Marketing, Process, CX Analytics, Experience Design and related disciplines a wonderful opportunity to relate,share insights and network.
The speakers were:
Hector Wulff, National Customer Service Advocate, Ghana
Ransford Mills, IBM Ghana
Rolu Adebola, MD, CFS West Africa
 Sowari Akosionu, CXPA Nigeria Local Networking Team Leader
Adinor Puplampu, CX and UX Manager, Tigo, Ghana















Tuesday, November 1, 2016

6TH Ghana Customer Service Conference and Awards Marked.

The 6Th Ghana Customer Service Conference and Awards was marked in a grand style, with Dr. Hazel Pobewa. BerrardAmuah (HR Executive, Old Mutual Ghana) as chairperson, as Lawyer Kofi Bentil, the Executive Director of Bentil Consulting, as the guest speaker. The event which took place at the British Council-Accra, was organized by the Organisation for Customer Service Excellence-Ghana and the Ghana Customer Service Council, a national partnership for customer service excellence, was under the theme; Service Champions, implementing efficient strategies and techniques to improve organizational performance in Customer Service.
 The Ghana Customer Service Conference in its sixth year is the Nation's biggest forum to share professional standards and trends in customer service delivery.
 The conference draws a great number of service professionals, practitioners, managers and business leaders and students together, to learn from examples of international service excellence and best practice, alongside the Ghana Customer Service Awards of which over forty companies and individuals were awarded for customer service excellence and dedication to the development of customer service in Ghana this year.
The GHANA CUSTOMER SERVICE AWARDS, which is in its sixth year, is dubbed the "Voice of the Customer" Awards. This award is the only national award scheme, dedicated to Customer Service Excellence, best practice and innovation in customer service delivery in Ghana.
Ghana Customer Service Awards Criteria:
Companies nominated for an award must be registered under the laws of Ghana and be operational in Ghana, for at least two years.
Consumer or Public nominations.
Critical observation of the customer service landscape of Ghana and inputs by a panel of customer service experts, professionals and advocates.
Critical evaluation of nominee service standards, business environment; both internally and externally, grooming of service providers, their competence and professionalism, through customer anonymous (CA) or Mystery visits and phone calls.
Here are the 2016, 6TH Ghana Customer Service Awards categories:
2016 AWARD CATEGORIES
GHANA CUSTOMER SERVICE HALL OF FAME 2016-17
IN RECOGNITION OF CONSISTENT COMMITMENT TO CUSTOMER SERVICE EXCELLENCE.
 INDUCTEES, GHANA CUSTOMER SERVICE HALL OF FAME 2016-17
STARLIFE ASSURANCE COMPANY LIMITED
THE ROYAL SENCHI HOTEL
DEVTRACO LIMITED
MILLICOM GHANA LIMITED (TIGO)
AFRICA WORLD AIRLINES
GOLDEN STAR IN CUSTOMER SERVICE EXCELLENCE 2016-17
 IN REGOGNITION OF COMPANY’S COMMITMENT TO CUSTOMER SERVICE EXCELLENCE.

STARLIFE ASSURANCE COMPANY LIMITED
CAPITAL BANK GHANA
DHL EXPRESS, GHANA
DATA BANK GROUP

BOND SAVINGS AND LOANS BANK
DEVTRACO LIMITED
THE ROYAL SENCHI HOTEL
ACCRA CITY HOTEL
BEDTIME HOTEL, KOFORIDUA
BURGER &RELISH
LAPASKA INTERNATIONAL RESTAURANT &BAR
COCO LOUNGE 
MILLICOM GHANA LIMITED (TIGO)
MCOTTLEY CAPITAL

AFRICA WORLD AIRLINES
GHANA AIRPORTS COMPANY LIMITED
 INTERCITY STATE TRANSPORT COMPANY
A SPECIAL RECOGNITION OF COMPANY’S DETERMINATION TO ACHIEVE CUSTOMER SERVICE EXCELLENCE 

CUSTOMER SERVICE ADVOCATE OF THE YEAR
MISS PRICILA OFORIWAA EGYIRI

CUSTOMER SERVICE FOCUSED CEO OF THE YEAR
MR. GEORGE KOJO ADDISON, CHIEF EXECUTIVE OFFICER,
STARLIFE ASSURANCE COMPANY LTD.
CUSTOMER SERVICE PROFESSIONAL OF THE YEAR
MRS. AKUA AFRIYIE TAMAKLOE, RELATIONSHIP MANAGER,
 BOND SAVINGS AND LOANS LTD
CUSTOMER SERVICE COMPANY OF THE YEAR
CAPITAL BANK GHANA
CUSTOMER SERVICE INNOVATION OF THE YEAR.
 IN RECOGNITION FOR SUCCESSFULLY LAUNCHING INNOVATION,
(A CUSTOMER FEEDBACK DEVICE) TOWARDS AN EFFECTIVE CUSTOMER SERVICE DELIVERY.
HFC BANK GHANA

MOST PROMISING CUSTOMER SERVICE COMPANY OF THE YEAR
 BOND SAVINGS AND LOANS LTD

SPECIAL RECOGNITION FOR COMMITMENT TO THE DEVELOPMENT OF CUSTOMER SERVICE IN GHANA.
DR. HAZEL POBEWA BERRARD AMUAH
LAWYER KOFI BENTIL

MR. RICHARD OKYERE-FOSU
MR. CALLEB KOFFIE

DR. JAMES ATTA NUAMAH

 BUSINESS DEPARTMENT,
 REGENT UNIVERSITY OF SCIENCE AND TECHNOLOGY

QUALITY SERVICE INSTITUTE 
DHL EXPRESS, GHANA
STARLIFE ASSURANCE COMPANY LIMITED
BOND SAVINGS AND LOANS LTD
WOODEN SPOON AWARD IN WORST CUSTOMER SERVICE
AND MOST COMPLAINED ABOUT COMPANY OF THE YEAR
ELECTRICITY COMPANY OF GHANA LIMITED (ECG)

 We are proud to facilitate a national partnership for customer service excellence, in collaboration with the government of Ghana and the private sector. This is our story, this is our song and we are committed to it.-Hector Wulff, National Customer Service Advocate and Founder of the Ghana Customer Service Conference and Awards.