Thursday, August 17, 2017

A call for nominations: Ghana Customer Service Excellence Charter Mark Award 2017


 The Ghana Customer Service Excellence Charter Mark award, serves as a seal of approval for exemplary customer service, under the terms of the Ghana Customer Service Charter, the national standard for Customer Service Excellence.
The aim of the Ghana Customer Service Excellence Charter Mark Award, is to celebrate excellence and professionalism in Customer Service in Ghana.
The Ghana Customer Service Excellence Charter Mark is an accreditation and recognition scheme for organizations intended to be in good standing,in the delivery of customer service excellence, and to indicate independent validation of achievement in customer service excellence.
A Team Ghana Customer Service project, as part of the National Initiative for Customer Service Excellence, under the theme; Ghana,stand up and Stand out ! for Customer for Customer Service Excellence.

For more information kindly call: 0241877622
Email: ghcustomerservice@gmail.com
Hector Wulff,
National Customer Service Ambassador
Team Ghana Customer Service
(Organisation for Customer Service Excellence-Ghana)

Wednesday, July 12, 2017

OPPORTUNITY TO MAKE YOUR ORGANISATION A GHANA CUSTOMER SERVICE CHARTER MARK HOLDER

Dear stakeholder,invitation to make your organisation, a Ghana Customer Service Excellence Charter Mark holder.


The Ghana Customer Service Excellence Charter Mark is an accreditation and recognition scheme for organisations intended to be in good standing,in the delivery of customer service,and to indicate independent validation of achievement in customer service excellence.
This is a project of Team Ghana Customer Service,as part of the National Initiative for Customer Service Excellence,under the theme; Ghana,stand up and Stand out ! for Customer for Customer Service Excellence.
This is a great opportunity to stand tall among your competition,as an organisation publicly recognized, for its commitment to customer service excellence. 
Cost of participation: GH¢1,500.00
​For more information, kindly call :  0241877622 / 0554615776
Yours in pursuit of Customer Service Excellence,

Hector Wulff
National Customer Service Ambassador,
Team Ghana Customer Service

Sunday, June 18, 2017

SPECIAL INVITATION


Team Ghana Customer Service, respectfully invites you to the launch of the National Initiative For Customer Service Excellence and the Ghana Customer Service Handbook on Wednesday, the 21st of June 2017 @ The Accra City Hotel, 5:30pm-8pm. kindly Call: 0241877622 for your complimentary seat.

Thursday, December 29, 2016

Be Ghana's Customer Service Ambassador


Be the face of Customer Service in Ghana and lead the National Campaign for Customer Service Excellence for one year with a sponsorship opportunity of over $100, 000.
We are looking for a National Customer Service Ambassador, lead the National Campaign for Customer Service Excellence, through a pageant of ideas, maturity, and vibrancy, to empower young people as good advocates and evangelist for customer service excellence in Ghana.
I.       Will play a pivotal role in programmes, projects, and initiative dedicated to customer service development in Ghana for a year.
II.    Will interact with the media on customer service issues in Ghana.
III. Will interact with the business community across all sectors of the economy, on customer service issues.
IV. Will engage stakeholders from both public and private sectors on customer service issues.
V.    Will engage and interact with the public and communities on customer service issues in Ghana.
ELIGIBILITY: Should be a citizen of Ghana between the ages 22-35 with good communication skills and must have command over the English language.
EDUCATION: Senior High School (SHS) Graduates and above.
GENDER: Open to both Male and Female to participate.
REGISTRATION:  REGISTRATION IS FREE.
Register from now to the 15th of February 2017.

TO REGISTER: Email to ghcustomerservice@gmail.com : Your full Name, Age, Gender, Contact Numbers, Occupation and Write in hundred words, why you want the opportunity to be Ghana’s Customer Service Ambassador.
Only short listed registrants will be contacted and invited to the Ghana Customer Service Ambassadors Conference, a day event to train participants on customer service issues by seasoned customer service experts and consultants to prepare participants for the next stage of the competition.

CHAMPIONING CUSTOMER SERVICE EXCELLENCE!
CONTACT: 0241877622 OR 0502630943
EMAIL: ghcustomerservice@gmail.com


Friday, December 16, 2016

Burger&Relish Osu, as they receive a Golden Star Award Certification in Customer Service Excellence

Fantastic team at Burger&Relish Osu, as they receive a Golden Star Award Certification in Customer Service Excellence, presented by Hector Wulff, National Customer Service Advocate.
An excellent team delivers excellent service, excellent service makes excellent business. If the customer is happy, the team, and the business will be happy.
Glad to serve must be your daily mantra as a service provider.
-Hector Wulff



Thursday, December 1, 2016

Accra City Hotel receives Golden Star in Customer Service Excellence 2016-17 as part of the 6th Ghana Customer Service Awards, with excitement and enthusiasm.










 


                                                             Roman Krabel
                                                                                 General Manager
                                                                                 Accra City Hotel

Over 20 years’ experience as a Top–Performing hospitality Manager steering business development, operational efficiencies, and strategic sales and marketing initiatives for hotels and resort properties.

Provide leadership for up to 300 employees with multi–unit responsibility for 60 – 480 room properties. Execute a “clear vision and voice” to align with high ethical standards and cultures of discipline that value integrity and a transparency in the core business. Always deliver.

Played key role as GM & EAM in leading suburban and city hotel properties to unprecedented market share, revenue, and profit.

Developed a high-performing team that led “Accra City Hotel”to win the Golden Star “Service of Excellence” from OCSE-GHANA and           “4* Hotel of the Year 2016” in Greater Accra from Ghana Tourism Authority in first year of assignment.