Under the theme: ACHIEVING CUSTOMER SERVICE EXCELLENCE IN GHANA; THE ROLE OF STAKEHOLDERS. The 2012, 2ND GHANA CUSTOMER SERVICE WEEK has received absolute endorsement from the business community in Ghana, of which 100 companies are expected to sign up for this most important business event in Ghana and the world at large.
This is the programme line up of 2012, 2ND GHANA CUSTOMER SERVICE WEEK
1) 1ST-2ND OCTOBER 2012: ENGAGEMENT WITH THE MEDIA, on the state of customer service in Ghana, challenges and the way forward.
2) 3RD -5TH OCTOBER 2012: GHANA CUSTOMER SERVICE FAIR AND BEST PRACTICE CONFERENCE.
VENUE: BRITISH COUNCIL, TIME: 9:00AM-5:00PM DAILY
*The official launch of the GHANA CUSTOMER SERVICE CHARTER, the national standard for customer service excellence.
*The official launch of the GHANA CUSTOMER SERVICE REPORT, dubbed CUSTOMER SERVICE IN GHANA.
Meanwhile, the GHANA INVESTMENT PROMOTIONS CENTRE (GIPC), GHANA TOURISM AUTHORITY, PRIVATE ENTERPRISE FOUNDATION and the GHANA CHAMBER OF TELECOMMUNICATIONS are expected to join the national partnership for the GHANA CUSTOMER SERVICE WEEK, which includes the PUBLIC SECTOR REFORM SECRETARIAT (OFFICE OF THE PRESIDENT), GHANA NATIONAL CHAMBER OF COMMERCE AND INDUSTRY , CITY LIGHTS GHANA LIMITED and NEST OF IDEAS CONSULTING LIMITED.
On the 8th of July 2011, the GHANA CUSTOMER SERVICE WEEK was launched at the British council, by Hon. Seth Adjei Baah, Member of Parliament and President of the GHANA NATIONAL CHAMBER OF COMMERCE AND INDUSTRY.
During the 1ST GHANA CUSTOMER SERVICE SUMMIT, the national stakeholders summit on customer service development in Ghana.
THE GHANA CUSTOMER SERVICE WEEK, under the distinguished patronage of Hon. Seth Adjei Baah, Member of Parliament and President of the GHANA NATIONAL CHAMBER OF COMMERCE AND INDUSTRY, seeks to serve as an annual national event devoted to recognizing the importance of customer service, and honouring organizations and personalities committed to customer service excellence in Ghana as part of the INTERNATIONAL CUSTOMER SERVICE WEEK.
Historically, the INTERNATIONAL CUSTOMER SERVICE WEEK is an event which is normally celebrated within the first full week of October every year.
Since its inception in 1988, it has become a global week to celebrate excellence in customer service and to appreciate the role of customers in business growth and sustainability.
Each year, thousands of businesses and members of the public service around the world celebrate Customer Service Week.
The event also serves as a platform for businesses to appreciate loyal customer as well.
Since the Customer Service Week was launched in the USA, 1988, it has been launched as a concept in other matured service quality oriented countries, such as Australia, Canada, United Kingdom and the United Arab Emirates.
THE GHANA CUSTOMER SERVICE WEEK HAS BEEN DEVELOPED AND LAUNCHED IN GHANA BY:
ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA (OCSEG)
The Customer Service Week aims to raise the standards of Customer Service across Ghana through awareness creation, education and sharing of global best practice.
The GHANA CUSTOMER SERVICE WEEK is designed to highly focus on the business community, the private and public sector, the working class, business students and the public at large. Participating organisations represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organisations as well as some agencies. What unites them is their intense commitment and dedication to raising the quality of customer service in the Ghana.
