ALL SET FOR THE 3RD GHANA CUSTOMER SERVICE AWARDS

After weeks of critical and meticulous observation across the industrial spectrum, the 3rd Ghana Customer Service Awards has been designed to recognize, encourage and reward businesses in Ghana for their positive attitude towards their customers and outstanding contribution and commitment to the development of customer service in the country, a number of individuals, companies and organizations are to be presented with awards for their contribution to customer service over the years and for the past 12 months. The aim of the Ghana customer service awards is to celebrate excellence and professionalism in customer service delivery in Ghana as part of the 2ND GHANA CUSTOMER SERVICE WEEK celebrations, which will take place on Tuesday the 2nd of October at the British council, 8:30 am to 1:00 pm during the 2ND GHANA CUSTOMER SERVICE CONFERENCE. The Ghana Customer Service Week seeks to serve as an Annual National event devoted to recognizing the importance of customer service and honouring organizations and personalities who work on the frontlines serving and supporting customers. The Customer Service Association launched Customer Service Week in the USA in 1988 and it has since been launched as a concept in other mature service quality focused countries such as Australia, United Kingdom and the United Arab Emirates. Developed for execution in Ghana by the, ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA (OCSEG), the Customer Service Week seeks to raise the standards of Customer Service across Ghana through awareness creation, education and sharing of global best practice. Mr. Hector Wulff, founder of the Ghana Customer Service Week and Award, said, the project was to encourage organizations to set standards in customer service in the country. The Customer Service Awards celebrate hundreds of proponents of customer service excellence, showcasing a vast array of companies and individuals across the country, he said, adding that the national programme had gained prestige within a short time after its launch three years ago. 3RD GHANA CUSTOMER SERVICE AWARDS CATEGORIES 1ST CATEGORY: GHANA CUSTOMER SERVICE HALL OF FAME: THIS CATEGORY OF THE 3RD GHANA CUSTOMER SERVICE AWARDS GOES TO 10 ORGANIZATIONS THAT HAVE SHOWN STRONG COMMITMENT TO THE DEVELOPMENT OF CUSTOMER SERVICE IN GHANA. THEY ARE :( 1) CITY LIGHTS GHANA LIMITED (2) TOYOTA GHANA LIMITED (3) SOMOTEX GHANA LIMITED (4) THE SPINAL CLINIC (5) NEST OF IDEAS CONSULTING LIMITED (6) RLG COMMUNICATIONS (7) ZOOMLION GHANA LIMITED (8) TV3 GHANA (9) GOLD COAST SECURITIES COMPANY LTD (10) GHANA CHAMBER OF COMMERCE AND INDUSTRY 2ND CATEGORY: CORPORATE AMBASSADORS FOR SERVICE EXCELLENCE: THIS CATEGORY OF THE AWARD GOES TO 12 ORGANIZATIONS THAT HAVE BEEN CAREFULLY SELECTED ACROSS THE INDUSTRIAL SPECTRUM BY THE AWARDS COMMITTEE, TO LEAD THE WAY WITH A SHINING EXAMPLE AS CORPORATE AMBASSADORS FOR SERVICE EXCELLENCE. THEY ARE: (1) STATE INSURANCE COMPANY (SIC) (2) NATIONAL INVESTMENT BANK (NIB) (3)STARLIFE ASSURANCE CO. LTD. (4) VODAFONE GHANA (5) GOIL GHANA LIMITED (6) VIRGIN ATLANTIC GHANA (7) ELITE KINGDOM INVESTMENT AND CONSULTING LIMITED (8)ALISA HOTEL (9) AKROMA PLAZA HOTEL (10) JD. FAST FOODS AND RESTAURANTS 11) ASHANTI HOME TAUCH RESTAURANTS (12) EVERPURE GHANA LIMITED 3RD CATEGORY: SERVICE ORIENTED INSTITUTION OF THE YEAR 2012-13; BANK OF AFRICA GHANA 4TH CATEGORY: PROMISING CUSTOMER SERVICE ORGANIZATION OF THE YEAR 2012-13; JAKA INVESTMENT LIMITED 5TH CATEGORY: CUSTOMER TRUSTED BRAND OF THE YEAR 2012-13; INDOMIE, MARKETED AND DISTRIBUTED BY MULTIPRO ENTERPRISES LTD 6TH CATEGORY: SERVICE EXCELLENCE PUBLICATION OF THE YEAR 2012-13; SERVICE MARKETING EXCELLENCE, WITH A TWIST OF CORPORATE SOCIAL RESPONSIBILITY AUTHORED BY PROFESSOR ROBERT HINSON, AN ASSOCIATE PROFESSOR AND HEAD OF DEPARTMENT OF MARKETING AND CUSTOMER MANAGEMENT AT THE UNIVERSITY OF GHANA BUSINESS SCHOOL, LEGON 7TH CATEGORY: CUSTOMER SERVICE CONSULTANCY OF THE YEAR 2012-13; MAM CORPORATE RESOURCES AFRICA 8TH CATEGORY: CUSTOMER SERVICE KING AND QUEEN OF THE YEAR 2012-13 THEY ARE: MR.MAXWELL TECHIE; CHIEF EXECUTIVE OFFICER OF MOBILE ZONE GHANA LIMITED (TECNO PHONES), AS CUSTOMER SERVICE KING OF THE YEAR MRS.BRIDGET MARKWE; CHIEF EXECUTIVE OFFICER OF MIBES HOSPITALITY LIMITED, AS CUSTOMER SERVICE QUEEN OF THE YEAR 9TH CATEGORY: CUSTOMER SERVICE PROFESSIONALS OF THE YEAR; MALE AND FEMALE THEY ARE: MR.J.N. HALM; HEAD OF CUSTOMER SERVICE AND PUBLIC RELATIONS, NATIONAL INVESTMENT BANK (NIB) MADAM REBECCA ANSONG; HEAD OF CUSTOMER SERVICE, TOYOTA GHANA LIMITED 10TH CATEGORY: NATIONAL TRADERS AMBASSADOR FOR CUSTOMER SERVICE EXCELLENCE OF THE YEAR 2012-13, IS ELIZABETH BONI, THE MD. OF LIZZY COLD STORES

GHANA'S PRESIDENT TO ADDRESS NATIONAL CUSTOMER SERVICE CONFERENCE

His excellence the President of the Republic Of Ghana,John Dramani Mahama, is to address the opening session of the 2nd GHANA CUSTOMER SERVICE CONFERENCE,under the theme:Achieving Customer Service Excellence in Ghana;The Role of Stakeholders,as the Guest of Honour,at the British Council,on The 3rd of October 2012 . The GHANA CUSTOMER SERVICE CONFERENCE,seeks to draw significant insight and strategic approaches in managing the customer care industry in Ghana and to leverage global quality standards, as part of the GHANA CUSTOMER SERVICE WEEK Celebrations.

Meanwhile the President of the republic will receive an award at the event as the SERVICE EXCELLENCE ADVOCATE of the year ,as part of the 3RD GHANA CUSTOMER SERVICE AWARDS in accordance with the programme of the GHANA CUSTOMER SERVICE WEEK, which has been developed and launched in Ghana,by ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA(OCSEG),in partnership with the PUBLIC SECTOR REFORM SECRETARIAT(OFFICE OF THE PRESIDENT),GHANA TOURISM AUTHORITY, GHANA CHAMBER OF COMMERCE AND INDUSTRY,CITY LIGHTS GHANA LIMITED ,NEST OF IDEAS CONSULT,TOYOTA GHANA LIMITED,TECNO PHONES,SOMOTEX GHANA LIMITED,THE SPINAL CLINIC AND ALLASHAMS LIMITED. The Customer Service Week seeks to raise the standards of Customer Service across Ghana through awareness creation, education and sharing of global best practice. THE OBJECTIVE OF GHANA CUSTOMER SERVICE WEEK IS: 1) To raise awareness of Customer Service across Ghana. 2) To identify international best practice and learn from it. 3) To remind organisations of their commitment to Customer Service. 4) To boost employee morale, motivation and promote teamwork. 5) To Reward and recognize organizations and individual contribution, and commitment. 6) To champion and entrench customer service excellence in Ghana. 7) To raise the standard of customer service in Ghana. The GHANA CUSTOMER SERVICE WEEK is designed to highly focus on the business community, the private and public sector, the working class, business students and the public at large. Who should celebrate the Ghana customer service week? We are expecting both private and public sector organisations in Ghana to celebrate. Customer Service Week and attend the Customer Service week programmes and events. Participating organisations represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organisations as well as some agencies. What unites them is their intense commitment and dedication to raising the quality of customer service in the Ghana. Customer Service Week is not just for organisations, it's also for the public. We encourage the public to share their good and bad experiences with us and post questions for our consultants to answer. Customer Service Week is about raising the standards so the public can have a better experience, whether that experience, be with a retailer, government institution or health authority. Follow us on Twitter, or post questions on our Facebook page.