3RD GHANA CUSTOMER SERVICE CONFERENCE

3RD GHANA CUSTOMER SERVICE CONFERENCE AND OFFICIAL LAUNCH OF THE NATIONAL CAMPAIGN FOR CUSTOMER SERVICE EXCELLENCE. THEME: CUSTOMER SERVICE EXCELLENCE: A KEY TO BUSINESS GROWTH AND ECONOMIC DEVELOPMENT A national Conference for Customer Service leaders, executives, managers and all heads of customer service and quality control departments across the industrial spectrum in Ghana. ONE DAY IMPACT FILLED EVENT WITH SEVEN KEYNOTE PRESENTATIONS AND HUNDREDS OF IDEAS FOR IMPROVED CUSTOMER SERVICE, TOWARDS BUSINESS GROWTH AND ECONOMIC DEVELOPMENT. OBJECTIVE: This conference serves as an annual platform for stakeholder in customer service delivery across Ghana from both public and private sectors across the industrial spectrum to share best practice and ideas in customer service delivery for business development and economic sustainability. DATE: THURSDAY 13TH MARCH, 2014 VENUE: ALISA HOTEL, NORTH RIDGE, ACCRA TIME: 8:30AM TO 4:30PM PARTICIPATION FEES: GH¢350.00

National Campaign For Customer Service Excellence To Be Launched In Accra

The Organisation for Customer Service Excellence-Ghana, a leading national advocate for customer service excellence, will, next year, launch the National Campaign for Customer Service Excellence. The two-year campaign, the first of its kind in Ghana which will be organised on the theme: ‘Making Customer Service a National Priority for Business Growth and Economic Development,’ forms part of its Ghana Customer Service Development Initiative. The campaign, dubbed, ‘Ghana— A Call To Excellence In Customer Service,’ seeks to partner the government of Ghana and the private sector to promote a national culture for customer service excellence through mass public education, advocacy and awareness creation, and to strengthen the capacity of the citizenry and players of the national economy to put the customer first and recognise him as a major stakeholder in service delivery. The campaign will undertake mass public education and awareness creation programmes across Ghana, including public lectures, symposia, conferences and road shows. It will also employ the medium of print, broadcast, online, and billboards to reach out to the general public, so as to encourage attitude and perception change by employees, employers and general public on customer service. Mr Hector Wulff, the Executive Director of the Organaisation for Customer Service Excellence-Ghana, in a statement issued in Accra, indicated that a survey conducted by the organization revealed that poor customer service delivery was widespread across the industrial spectrum and in all sectors of the national economy. The survey, Mr Wulff said, revealed that 9 out of every 10 persons interviewed at random were frustrated on the state of customer service delivery in Ghana. “Citizens are getting fed up with the way they are treated by service providers, particularly the public sector, utility services, telecommunications, services at our ports, shoddy projects executed by contractors, service delivery in our health and educational institutions, and the financial sector, among others,” he said.