NATIONAL CUSTOMER SERVICE TASK FORCE ADVOCATED

The National Customer Service Advocate,Mr.Hector Wulff has called for the formation of a National Customer Service Task Force by the Government Of Ghana, to devise strategies and modalities for the development of customer service in Ghana . Speaking to the media last Friday on his national customer service awareness tour to commence in some few weeks time,Mr.Wulff,also known as MR.CUSTOMER SERVICE,indicated that this is the best time for the Government of Ghana to compliment his efforts and that of his organization to improve upon the state of customer service in Ghana. Hence his call for the National Customer Service Task Force . There should be recognition at the highest level on the need to improve customer service delivery in Ghana. The national customer service task force should be entrusted with the mission to improve upon the quality of service delivery in Ghana as part of a development programme to stimulate the public and private sector, as the nation seeks to be a preferred business and investment destination in Africa. Mr.Wulff asserted that,the state of customer service in Ghana can not be tolerated. ‘‘We can no longer accept the culture of poor customer service,either from Government in­stitutions or the private sector’’. The Ghana customer service development initiative, launched in October 2010,By Mr.Wulff ,which gave birth to the GHANA CUSTOMER SERVICE AWARDS, the GHANA CUSTOMER SERVICE WEEK AND GHANA CUSTOMER SERVICE CONFERENCE and ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA, of which Mr.Hector Wulff, serves as the Executive Director.

GHANA’S CULTURE OF POOR CUSTOMER SERVICE: REGISTRAR GENERAL'S DEPARTMENT AN EPITOME OF THE STATE OF CUSTOMER SERVICE IN GHANA

The Registrar General's Department was established under the Ordinance 1950 during the Colonial days. It became a department of the Ministry of Justice in 1961.With the aim of becoming a highly progressive department that efficiently serves it customers by becoming a highly strategic partner to businesses and stakeholders. Mandated by the Government to ensure an efficient and effective administration of entities inter - alia the registration of businesses, industrial property, marriages, administration of estates, and public trustees, to provide customer friendly services and accurate data for national planning. An investigation conducted by the ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE –GHANA, leading national advocate for customer service excellence reveals that, this department of the public sector which interfaces with the public, particularly the business community and investor both local and foreign, provides the most stinking and worst client service in Ghana. As an absolute microcosm of bad customer service in Ghana, you are met with clueless and rude staff and security Guards in blue and yellow shirts who do nothing but to throw their weight about, just shouting at clients without using the words please, excuse me Sir, or kindly move to this direction or that side Madame. Worse of all, clients can stand for more than thirty minutes without any personnel at that department approaching to asking if he or she can provide some help. The two receptionists there are so busy for nothing that they hardly sit on their chairs to attend to clients. The environment, both external and internal is not welcoming and not conducive to do business at all. So disorganized and congested, just as the water dispenser at the place, is full but had no cups by it for thirsty customers to drink. Their so called refurbished toilet facility and urinal stinks so badly like their client service, lacking running water. During our two weeks investigation ,we interviewed two hundred clients of the department of which one hundred and sixty were Ghanaians with the remaining forty being foreigners, who expressed their absolute frustration, outrage and total disgust of the quality of client service at this public sector institution. As the nation tries to position itself as a preferred investment destination and a customer service hub in Africa, the need to build a customer –centric culture in the public sector and among citizenry is very vital and relevant to business growth and economic development. We have video recordings of the Registrar General's Department, customer service investigation and will soon publish it on youtube for public consumption. GHANAIANS ARE FED UP WITH BAD CUSTOMER SERVICE! We can no longer accept the culture of poor customer service, either from Government institutions or Ghanaian businesses. JOIN HANDS TO FIGHT POOR CUSTOMER SERVICE IN GHANA! TO SPONSOR, KINDLY CALL HECTOR WULFF ON: +233-24-1877622 EMAIL: ghcustomerservice@gmail.com VISIT: customerserviceghana.blogspot.com

4TH GHANA CUSTOMER SERVICE AWARDS,2014

The Ghana Customer Service Awards,dubbed Voice Of The Customer Awards is the only national awards dedicated to Customer Service Excellence,best practice and innovation in customer service delivery in Ghana.They highlight the importance of providing outstanding customer service in today’s challenging economic climate.