The ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE ,GHANA in collaboration with the
CONSUMER ADVOCACY CENTRE, GHANA,
the local chapter of CONSUMERS INTERNATIONAL, have launched the 4TH
GHANA CUSTOMER SERVICE AWARDS, under the theme : GHANA, SAY YES TO CUSTOMER SERVICE EXCELLENCE.
The awards launch, sponsored by STANBIC
BANK,as part of the banks dedication to customer service issues and the
development of customer service in Ghana, was full of splendor and bliss with
participants drawn across the industrial spectrum of all sectors of our
economy, such as financial, telecommunication, tourism and hospitality,
educational, health, media, fashion and beauty service providers, utility
service providers and members of the civil society.
The event chaired by MR. Caleb Kofie, Director CENTRE FOR
CUSTOMER SERVICE DEVELOPMENT FOUNDATION, with the welcome address and keynote
presentation by Mr. Hector Wulff, Executive Director of the ORGANISATION FOR
CUSTOMER SERVICE EXCELLENCE, GHANA, who spoke on the topic Customer Service in
Ghana, the need for a national campaign for customer service excellence and
stakeholder participation towards the development of customer service
development in Ghana.
The second speaker was, Prof. Mrs.
Goski AlabI, DEAN SCHOOL OF GRADUATE STUDIES, UNIVERSITY
OF PROFESSIONAL STUDIES ACCRA (UPSA) AND PRESIDENT, CONSUMER ADVOCACY CENTRE,
the awards researchers and statisticians spoke on this year’s awards approach
and methodology of which she indicated will be more research based representing
the true voice of the customer and the consuming public.
Present to declare the 4TH
GHANA CUSTOMER SERVICE AWARDS officially
launched, on behalf of the, DEPUTY
MINISTER FOR TOURISM, CULTURE AND CREATIVE ARTS, was Mr. David Nana Anim, the President of GHANA TOURISM
FEDERATION (GHATOF)
The event ended with an open forum on
the way forward to achieve a national culture of excellence customer service
delivery, a cocktail and networking session.
The GHANA CUSTOMER SERVICE AWARDS was
first launched on the 19th November 2010 dubbed Voice of the Customer Awards;
it is the only national awards dedicated to Customer Service Excellence, best
practice and innovation in customer service delivery in Ghana.
In its fourth year, the GHANA CUSTOMER SERVICE AWARDS seeks to showcase achievements in Customer Service delivered by a businesses, organizations and service providers across Ghana. Endorsed by the MINISTRY OF TRADE AND INDUSTRY, GHANA CHAMBER OF COMMERCE AND INDUSTRY, PUBLIC SECTOR REFORM SECRETARIAT, GHANA TOURISM AUTHORITY AND currently, the BRAND GHANA OFFICE, The awards highlight the importance of providing outstanding customer service in today’s challenging economic climate.
In its fourth year, the GHANA CUSTOMER SERVICE AWARDS seeks to showcase achievements in Customer Service delivered by a businesses, organizations and service providers across Ghana. Endorsed by the MINISTRY OF TRADE AND INDUSTRY, GHANA CHAMBER OF COMMERCE AND INDUSTRY, PUBLIC SECTOR REFORM SECRETARIAT, GHANA TOURISM AUTHORITY AND currently, the BRAND GHANA OFFICE, The awards highlight the importance of providing outstanding customer service in today’s challenging economic climate.
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| ADDRESS AND KEYNOTE PRESENTATION BY MR.HECTOR WULFF,ALSO KNOWN AS MR.CUSTOMER SERVICE,THE NATIONAL CUSTOMER SERVICE AMBASSADOR AND FOUNDER,GHANA CUSTOMER SERVICE AWARDS |
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| A MEMBER OF THE BUSINESS COMMUNITY,REMARKS ON THE STATE OF CUSTOMER SERVICE IN GHANA IN AN OPEN FORUM |
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| A SECTION OF THE PARTICIPANTS AT THE LAUNCH |
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| AN ADDRESS BY PRO.MR.GOSKI ALABI,DEAN SCHOOL OF GRADUATE STUDIES, UNIVERSITY OF PROFESSIONAL STUDIES ACCRA (UPSA) AND PRESIDENT, CONSUMER ADVOCACY CENTRE |
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| CHAIRMAN,MR.CALEB KOFIE'S ADDRESS AND KEYNOTE PRESENTATION |
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| CHAIRMAN'S INTERACTION WITH THE MEDIA |
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| A SECTION OF THE PARTICIPANTS |
