Customer Experience Professionals Association/CXPA holds Accra Networking Event

Customer Experience Professionals Association/CXPA holds Accra Networking Event for customer experience executives and professionals. The event provided professionals in Customer Experience, Customer Service, Marketing, Process, CX Analytics, Experience Design and related disciplines a wonderful opportunity to relate,share insights and network.
The speakers were:
Hector Wulff, National Customer Service Advocate, Ghana
Ransford Mills, IBM Ghana
Rolu Adebola, MD, CFS West Africa
 Sowari Akosionu, CXPA Nigeria Local Networking Team Leader
Adinor Puplampu, CX and UX Manager, Tigo, Ghana

6TH Ghana Customer Service Conference and Awards Marked.

The 6^Th Ghana Customer Service Conference and Awards was marked in a grand style, with Dr. Hazel Pobewa. BerrardAmuah (HR Executive, Old Mutual Ghana) as chairperson, as Lawyer Kofi Bentil, the Executive Director of Bentil Consulting, as the guest speaker. The event which took place at the British Council-Accra, was organized by the Organisation for Customer Service Excellence-Ghana and the Ghana Customer Service Council, a national partnership for customer service excellence, was under the theme; Service Champions, implementing efficient strategies and techniques to improve organizational performance in Customer Service.

 The Ghana Customer Service Conference in its sixth year is the Nation's biggest forum to share professional standards and trends in customer service delivery.

 The conference draws a great number of service professionals, practitioners, managers and business leaders and students together, to learn from examples of international service excellence and best practice, alongside the Ghana Customer Service Awards of which over forty companies and individuals were awarded for customer service excellence and dedication to the development of customer service in Ghana this year.

The GHANA CUSTOMER SERVICE AWARDS, which is in its sixth year, is dubbed the "Voice of the Customer" Awards. This award is the only national award scheme, dedicated to Customer Service Excellence, best practice and innovation in customer service delivery in Ghana.

Ghana Customer Service Awards Criteria:

Companies nominated for an award must be registered under the laws of Ghana and be operational in Ghana, for at least two years.

Consumer or Public nominations.

Critical observation of the customer service landscape of Ghana and inputs by a panel of customer service experts, professionals and advocates.

Critical evaluation of nominee service standards, business environment; both internally and externally, grooming of service providers, their competence and professionalism, through customer anonymous (CA) or Mystery visits and phone calls.

Here are the 2016, 6^TH Ghana Customer Service Awards categories:

2016 AWARD CATEGORIES

GHANA CUSTOMER SERVICE HALL OF FAME 2016-17

IN RECOGNITION OF CONSISTENT COMMITMENT TO CUSTOMER SERVICE EXCELLENCE.

 INDUCTEES, GHANA CUSTOMER SERVICE HALL OF FAME 2016-17

STARLIFE ASSURANCE COMPANY LIMITED

THE ROYAL SENCHI HOTEL

DEVTRACO LIMITED

MILLICOM GHANA LIMITED (TIGO)

AFRICA WORLD AIRLINES

GOLDEN STAR IN CUSTOMER SERVICE EXCELLENCE 2016-17

 IN REGOGNITION OF COMPANY’S COMMITMENT TO CUSTOMER SERVICE EXCELLENCE.

STARLIFE ASSURANCE COMPANY LIMITED

CAPITAL BANK GHANA

DHL EXPRESS, GHANA

DATA BANK GROUP

BOND SAVINGS AND LOANS BANK

DEVTRACO LIMITED

THE ROYAL SENCHI HOTEL

ACCRA CITY HOTEL

BEDTIME HOTEL, KOFORIDUA

BURGER &RELISH

LAPASKA INTERNATIONAL RESTAURANT &BAR

COCO LOUNGE 

MILLICOM GHANA LIMITED (TIGO)

MCOTTLEY CAPITAL

AFRICA WORLD AIRLINES

GHANA AIRPORTS COMPANY LIMITED

 INTERCITY STATE TRANSPORT COMPANY

A SPECIAL RECOGNITION OF COMPANY’S DETERMINATION TO ACHIEVE CUSTOMER SERVICE EXCELLENCE 

CUSTOMER SERVICE ADVOCATE OF THE YEAR

MISS PRICILA OFORIWAA EGYIRI

CUSTOMER SERVICE FOCUSED CEO OF THE YEAR

MR. GEORGE KOJO ADDISON, CHIEF EXECUTIVE OFFICER,

STARLIFE ASSURANCE COMPANY LTD.

CUSTOMER SERVICE PROFESSIONAL OF THE YEAR

MRS. AKUA AFRIYIE TAMAKLOE, RELATIONSHIP MANAGER,

 BOND SAVINGS AND LOANS LTD

CUSTOMER SERVICE COMPANY OF THE YEAR

CAPITAL BANK GHANA

CUSTOMER SERVICE INNOVATION OF THE YEAR.

 IN RECOGNITION FOR SUCCESSFULLY LAUNCHING INNOVATION,

(A CUSTOMER FEEDBACK DEVICE) TOWARDS AN EFFECTIVE CUSTOMER SERVICE DELIVERY.

HFC BANK GHANA

MOST PROMISING CUSTOMER SERVICE COMPANY OF THE YEAR

 BOND SAVINGS AND LOANS LTD

SPECIAL RECOGNITION FOR COMMITMENT TO THE DEVELOPMENT OF CUSTOMER SERVICE IN GHANA.

DR. HAZEL POBEWA BERRARD AMUAH

LAWYER KOFI BENTIL

MR. RICHARD OKYERE-FOSU

MR. CALLEB KOFFIE

DR. JAMES ATTA NUAMAH

 BUSINESS DEPARTMENT,

 REGENT UNIVERSITY OF SCIENCE AND TECHNOLOGY

QUALITY SERVICE INSTITUTE 

DHL EXPRESS, GHANA

STARLIFE ASSURANCE COMPANY LIMITED

BOND SAVINGS AND LOANS LTD

WOODEN SPOON AWARD IN WORST CUSTOMER SERVICE

AND MOST COMPLAINED ABOUT COMPANY OF THE YEAR

ELECTRICITY COMPANY OF GHANA LIMITED (ECG)

 We are proud to facilitate a national partnership for customer service excellence, in collaboration with the government of Ghana and the private sector. This is our story, this is our song and we are committed to it.-Hector Wulff, National Customer Service Advocate and Founder of the Ghana Customer Service Conference and Awards.