The 7th Edition of the awards was Dubbed “The Night of Customer Service Excellence”it was held at Cleaver House, Accra, on Friday, 28th September, 2018.
The scheme is aimed at
championing customer service excellence and ensuring professionalism in service
delivery through awards.
Mr. Hector Wulff, popularly known
as Mr. Customer Service speaking at the event announced how difficult it
was to put together nominees for this year’s edition because of changes in
taste and preference of customers.
Golden Tree, Melcom, Star-life and Tang Palace Hotel
won the Customers Choice Brands of the year category.
The Ghana Customer Service Awards is organized
by Team Ghana Customer Service.
Background
The Awards was founded in 2010 by Hector Wulff, with the
aim of championing Customer Service Excellence in Ghana across the industrial
spectrum.
Their Mission is to serve as the leading organization and
authority, positively and impacting on Ghana, the culture of Customer Service
Excellence.
Some services, programs and initiatives include:
The National campaign for Customer Service Excellence.
Ghana Customer Service Awards, Ratings,
Standardization and Classification
Customer Service Training & Capacity Building
Customer Service Measurement, Auditing, Evaluation and
Mystery Shopping
Ghana Customer Service Handbook
Ghana Customer Service Week
Ghana Customer Service Conference& Awards
Ghana Customer Service Professionals Network
At the event, various executives were also honored for
their outstanding exhibition of good standing in the delivery of quality
customer service.
Mr. Richard Acheampong, the Chief Executive Officer of
Rokma Pharma was awarded as “Customer Service C.E.O of the year”.
Ms Yvonne Ohui McCarthy, President of ICSP took home the
Best Customer Service Consultant of the year whilst Ms Priscilla Kumi
Dickson was awarded the “Front Office Manager of the year”.
The Customer Service Professional of the year went to Mr.
Daniel Odoi with Security Warehouse Ltd grabbing the “Best Customer
Service Provider” Award.
Other companies were also awarded in various categories
and they include;
Accra City Hotel
Accra Marriot Hotel
Gilead Medical & Dental Centre
Tang Palace Hotel
Zenith Bank
Abii Savings & Loans
EFS-Everbond Financial Service
Honeysuckles Restaurant
Chiropractic & Wellness Centre
Awo Komi
StarLife
Golden Tree (CPC)
Melcom Ghana Limited
Nallem Clothing
