ABOUT THE THIRD GHANA CUSTOMER SERVICE WEEK AND CONFERENCE

3RD GHANA CUSTOMER SERVICE WEEK AND SERVICE CONFERENCE UNDER THE THEME: “Customer Service Excellence: A key to business growth and National Development” WHY THE 3RD GHANA CUSTOMER SERVICE CONFERENCE? This is an annual gathering of all stakeholders in the service industry in Ghana aimed at sharing ideas, new trends and global best practice, as well as an industrial net working platform as part of the activities to mark the 3rd Ghana Customer Service Week. In the face of increasing competition for customers and growing customer expectations, organisations are beginning to recognize that customer services is the key differentiator in determining customer loyalty. However, in order for organisations to effectively adopt a customer-centric model, it is essential for the business leaders to incorporate ‘improved customer services’ into their mission statement and corporate values, not just adopt it as a short-term tactic. The 3rd Ghana CUSTOMER Service Conference will not only focus on the primary elements of Customers Service and customer care, but also explore the relationship between and Customer Relations Management, Quality Assurance and Departmental Interoperability to determine the impact they each have on the overall customer experience Benefits of attending the 3rd Ghana Customer Service Conference: • Learn the techniques to build a customer focused organisation to drive profits • Measure customer experience through new techniques and strategies to retain existing customers • Use social media to benefit from the power of ‘word of mouth’ and referrals to attract new customers • Develop a customer centric culture and strategy that will raise your service standards and improve your customer satisfaction, retention and loyalty • Focus on enhancing employee and customer engagement to increase quality of service and delivery Who should the 3rd Ghana Customer Service Conference? • Banking, Finance, Insurance • Telecommunications • Hospitals • Universities and Schools • Government Entities • Utilities • Transport and Airlines • Hotel Groups • Retail

THIRD GHANA CUSTOMER SERVICE WEEK LAUNCHED

Initiated by the International Customer Service Association in 1988 and in line with the International Customer Service Week activities, Ghana will join the rest of the world in celebrating customer service excellence in October, this year. Customer Service Week is an annual national event devoted to recognising the importance of customer service and its impact on business, and the economy at large. The national theme for this year’s celebrations, the third in a series in Ghana, is Customer Service Excellence: The Key to Business Growth and National Development. Activities marking the celebrations include a media engagement, Ghana Customer Service Conference, Ghana Customer Service Awards and Dinner Dance and the Ghana Customer Service Awareness Walk and Brands Parade to climax the week-long event from the 7th to the 12th of October, 2013. It is being organised by the Organisation of Customer Service Excellence, Ghana (OCSEG) in collaboration with Which Africa Magazine and STRATCOMM Africa. In an address to launch the celebrations in Accra on Thursday, Mr Hector Wulff,the founder of the Ghana Customer Week, noted that the Customer Service Week had become a global week to celebrate excellence in customer service and to appreciate the role of customers in business growth and sustainability. Mr Wulff said as Ghana positioned itself as an emerging business and investment hub on the African continent, there was the need to place premium on achieving a national culture of customer service excellence in accordance with international best practice. This, he said, would enhance consumer and investor confidence towards a good business environment, leading to a sustained growth of the national economy.

2013,3rd GHANA CUSTOMER SERVICE WEEK TO BE LAUNCHED

GHANA CUSTOMER SERVICE WEEK is an initiative of the ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA(OCSEG)in partnership with the GOVERNMENT OF GHANA(OFFICE OF THE PRESIDENT,PUBLIC SECTOR REFORM SECRETARIAT )and the GHANA CHAMBER OF COMMERCE AND INDUSTRY

On the 7th - 12th of OCTOBER 2012, Ghana will join the rest of the world to celebrate the international CUSTOMER SERVICE WEEK, as part of the International Customer Service week celebrations, which is normally celebrated within the first full week of October. Initiated by the International Customer Service Association in 1988, it has become a global week to celebrate excellence in customer service and to appreciate the role of customers in business growth and sustainability. Each year, thousands of businesses around the world celebrate Customer Service Week. It’s an international event devoted to recognizing the importance of customer service and honoring employees and businesses responsible for taking care of their customers,The event also serves as a platform for businesses to appreciate loyal customer as well . Ghana Customer Service Week seeks to serve as an Annual National event devoted to recognizing the importance of customer service and its impact on business growth and the national economy, honouring organisations and personalities who work on the frontlines serving and supporting customers. The Customer Service Association launched Customer Service Week in the USA in 1988 and it has since been launched as a concept in other mature service quality industries such as Australia, United Kingdom,Zimbabwe and the United Arab Emirates. Developed for execution by the, ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA (OCSEG), Customer Service Week aims to raise the standards of Customer Service across the Ghana through awareness, education and sharing of global best practice.

GHANA CUSTOMER SERVICE REPORT

GHANA CUSTOMER SERVICE REPORT PRESENTING ALL ABOUT CUSTOMER SERVICE IN GHANA TO ADVERTISE,PARTNER OR SPONSOR KINDLY CALL :0241877622 OR EMAIL:ghcustomerservice@gmail.com

GHANA MARKS SECOND CUSTOMER SERVICE WEEK WITH CONFERENCE AND AWARDS IN A GRAND STYLE

GHANA MARKS SECOND CUSTOMER SERVICE WEEK WITH CONFERENCE AND AWARDS GRANDLY AT THE BRITISH COUNCIL

After weeks of critical and meticulous observation across the industrial spectrum, the 3rd Ghana Customer Service Awards has been designed to recognize, encourage and reward businesses in Ghana for their positive attitude towards their customers and outstanding contribution and commitment to the development of customer service in the country, a number of individuals, companies and organizations ware presented with awards for their contribution to customer service over the years and for the past 12 months. The aim of the Ghana customer service awards is to celebrate excellence and professionalism in customer service delivery in Ghana as part of the 2ND GHANA CUSTOMER SERVICE WEEK celebrations. The Ghana Customer Service Week seeks to serve as an Annual National event devoted to recognizing the importance of customer service and honouring organizations and personalities who work on the frontlines serving and supporting customers. The Customer Service Association launched Customer Service Week in the USA in 1988 and it has since been launched as a concept in other mature service quality focused countries such as Australia, United Kingdom and the United Arab Emirates. Developed for execution in Ghana by the, ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA (OCSEG), the Customer Service Week seeks to raise the standards of Customer Service across Ghana through awareness creation, education and sharing of global best practice. Mr. Hector Wulff,the founder of the Ghana Customer Service Week and Award, said, the project was to encourage organizations to set standards in customer service in the country. The Customer Service Awards celebrate hundreds of proponents of customer service excellence, showcasing a vast array of companies and individuals across the country, he said, adding that the national programme had gained prestige within a short time after its launch three years ago. 3RD GHANA CUSTOMER SERVICE AWARDS CATEGORIES 1ST CATEGORY: GHANA CUSTOMER SERVICE HALL OF FAME: THIS CATEGORY OF THE 3RD GHANA CUSTOMER SERVICE AWARDS GOES TO 10 ORGANIZATIONS THAT HAVE SHOWN STRONG COMMITMENT TO THE DEVELOPMENT OF CUSTOMER SERVICE IN GHANA. THEY ARE :( 1) CITY LIGHTS GHANA LIMITED (2) TOYOTA GHANA LIMITED (3) SOMOTEX GHANA LIMITED (4) THE SPINAL CLINIC (5) NEST OF IDEAS CONSULTING LIMITED (6) RLG COMMUNICATIONS (7) ZOOMLION GHANA LIMITED (8) TV3 GHANA (9) GOLD COAST SECURITIES COMPANY LTD (10) GHANA CHAMBER OF COMMERCE AND INDUSTRY 2ND CATEGORY: CORPORATE AMBASSADORS FOR SERVICE EXCELLENCE: THIS CATEGORY OF THE AWARD GOES TO 12 ORGANIZATIONS THAT HAVE BEEN CAREFULLY SELECTED ACROSS THE INDUSTRIAL SPECTRUM BY THE AWARDS COMMITTEE, TO LEAD THE WAY WITH A SHINING EXAMPLE AS CORPORATE AMBASSADORS FOR SERVICE EXCELLENCE. THEY ARE: (1) STATE INSURANCE COMPANY (SIC) (2) NATIONAL INVESTMENT BANK (NIB) (3)STARLIFE ASSURANCE CO. LTD. (4) VODAFONE GHANA (5) GOIL GHANA LIMITED (6) VIRGIN ATLANTIC GHANA (7) ELITE KINGDOM INVESTMENT AND CONSULTING LIMITED (8)ALISA HOTEL (9) AKROMA PLAZA HOTEL (10) JD. FAST FOODS AND RESTAURANTS 11) ASHANTI HOME TAUCH RESTAURANTS (12) EVERPURE GHANA LIMITED 3RD CATEGORY: SERVICE ORIENTED INSTITUTION OF THE YEAR 2012-13; BANK OF AFRICA GHANA 4TH CATEGORY: PROMISING CUSTOMER SERVICE ORGANIZATION OF THE YEAR 2012-13; JAKA INVESTMENT LIMITED 5TH CATEGORY: CUSTOMER TRUSTED BRAND OF THE YEAR 2012-13; INDOMIE, MARKETED AND DISTRIBUTED BY MULTIPRO ENTERPRISES LTD 6TH CATEGORY: SERVICE EXCELLENCE PUBLICATION OF THE YEAR 2012-13; SERVICE MARKETING EXCELLENCE, WITH A TWIST OF CORPORATE SOCIAL RESPONSIBILITY AUTHORED BY PROFESSOR ROBERT HINSON, AN ASSOCIATE PROFESSOR AND HEAD OF DEPARTMENT OF MARKETING AND CUSTOMER MANAGEMENT AT THE UNIVERSITY OF GHANA BUSINESS SCHOOL, LEGON 7TH CATEGORY: CUSTOMER SERVICE CONSULTANCY OF THE YEAR 2012-13; MAM CORPORATE RESOURCES AFRICA 8TH CATEGORY: CUSTOMER SERVICE KING AND QUEEN OF THE YEAR 2012-13 THEY ARE: MR.MAXWELL TECHIE; CHIEF EXECUTIVE OFFICER OF MOBILE ZONE GHANA LIMITED (TECNO PHONES), AS CUSTOMER SERVICE KING OF THE YEAR MRS.BRIDGET MARKWE; CHIEF EXECUTIVE OFFICER OF MIBES HOSPITALITY LIMITED, AS CUSTOMER SERVICE QUEEN OF THE YEAR 9TH CATEGORY: CUSTOMER SERVICE PROFESSIONALS OF THE YEAR; MALE AND FEMALE THEY ARE: MR.J.N. HALM; HEAD OF CUSTOMER SERVICE AND PUBLIC RELATIONS, NATIONAL INVESTMENT BANK (NIB) MADAM REBECCA ANSONG; HEAD OF CUSTOMER SERVICE, TOYOTA GHANA LIMITED 10TH CATEGORY: NATIONAL TRADERS AMBASSADOR FOR CUSTOMER SERVICE EXCELLENCE OF THE YEAR 2012-13, IS ELIZABETH BONI, THE MD. OF LIZZY COLD STORES

ALL SET FOR THE 3RD GHANA CUSTOMER SERVICE AWARDS

After weeks of critical and meticulous observation across the industrial spectrum, the 3rd Ghana Customer Service Awards has been designed to recognize, encourage and reward businesses in Ghana for their positive attitude towards their customers and outstanding contribution and commitment to the development of customer service in the country, a number of individuals, companies and organizations are to be presented with awards for their contribution to customer service over the years and for the past 12 months. The aim of the Ghana customer service awards is to celebrate excellence and professionalism in customer service delivery in Ghana as part of the 2ND GHANA CUSTOMER SERVICE WEEK celebrations, which will take place on Tuesday the 2nd of October at the British council, 8:30 am to 1:00 pm during the 2ND GHANA CUSTOMER SERVICE CONFERENCE. The Ghana Customer Service Week seeks to serve as an Annual National event devoted to recognizing the importance of customer service and honouring organizations and personalities who work on the frontlines serving and supporting customers. The Customer Service Association launched Customer Service Week in the USA in 1988 and it has since been launched as a concept in other mature service quality focused countries such as Australia, United Kingdom and the United Arab Emirates. Developed for execution in Ghana by the, ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA (OCSEG), the Customer Service Week seeks to raise the standards of Customer Service across Ghana through awareness creation, education and sharing of global best practice. Mr. Hector Wulff, founder of the Ghana Customer Service Week and Award, said, the project was to encourage organizations to set standards in customer service in the country. The Customer Service Awards celebrate hundreds of proponents of customer service excellence, showcasing a vast array of companies and individuals across the country, he said, adding that the national programme had gained prestige within a short time after its launch three years ago. 3RD GHANA CUSTOMER SERVICE AWARDS CATEGORIES 1ST CATEGORY: GHANA CUSTOMER SERVICE HALL OF FAME: THIS CATEGORY OF THE 3RD GHANA CUSTOMER SERVICE AWARDS GOES TO 10 ORGANIZATIONS THAT HAVE SHOWN STRONG COMMITMENT TO THE DEVELOPMENT OF CUSTOMER SERVICE IN GHANA. THEY ARE :( 1) CITY LIGHTS GHANA LIMITED (2) TOYOTA GHANA LIMITED (3) SOMOTEX GHANA LIMITED (4) THE SPINAL CLINIC (5) NEST OF IDEAS CONSULTING LIMITED (6) RLG COMMUNICATIONS (7) ZOOMLION GHANA LIMITED (8) TV3 GHANA (9) GOLD COAST SECURITIES COMPANY LTD (10) GHANA CHAMBER OF COMMERCE AND INDUSTRY 2ND CATEGORY: CORPORATE AMBASSADORS FOR SERVICE EXCELLENCE: THIS CATEGORY OF THE AWARD GOES TO 12 ORGANIZATIONS THAT HAVE BEEN CAREFULLY SELECTED ACROSS THE INDUSTRIAL SPECTRUM BY THE AWARDS COMMITTEE, TO LEAD THE WAY WITH A SHINING EXAMPLE AS CORPORATE AMBASSADORS FOR SERVICE EXCELLENCE. THEY ARE: (1) STATE INSURANCE COMPANY (SIC) (2) NATIONAL INVESTMENT BANK (NIB) (3)STARLIFE ASSURANCE CO. LTD. (4) VODAFONE GHANA (5) GOIL GHANA LIMITED (6) VIRGIN ATLANTIC GHANA (7) ELITE KINGDOM INVESTMENT AND CONSULTING LIMITED (8)ALISA HOTEL (9) AKROMA PLAZA HOTEL (10) JD. FAST FOODS AND RESTAURANTS 11) ASHANTI HOME TAUCH RESTAURANTS (12) EVERPURE GHANA LIMITED 3RD CATEGORY: SERVICE ORIENTED INSTITUTION OF THE YEAR 2012-13; BANK OF AFRICA GHANA 4TH CATEGORY: PROMISING CUSTOMER SERVICE ORGANIZATION OF THE YEAR 2012-13; JAKA INVESTMENT LIMITED 5TH CATEGORY: CUSTOMER TRUSTED BRAND OF THE YEAR 2012-13; INDOMIE, MARKETED AND DISTRIBUTED BY MULTIPRO ENTERPRISES LTD 6TH CATEGORY: SERVICE EXCELLENCE PUBLICATION OF THE YEAR 2012-13; SERVICE MARKETING EXCELLENCE, WITH A TWIST OF CORPORATE SOCIAL RESPONSIBILITY AUTHORED BY PROFESSOR ROBERT HINSON, AN ASSOCIATE PROFESSOR AND HEAD OF DEPARTMENT OF MARKETING AND CUSTOMER MANAGEMENT AT THE UNIVERSITY OF GHANA BUSINESS SCHOOL, LEGON 7TH CATEGORY: CUSTOMER SERVICE CONSULTANCY OF THE YEAR 2012-13; MAM CORPORATE RESOURCES AFRICA 8TH CATEGORY: CUSTOMER SERVICE KING AND QUEEN OF THE YEAR 2012-13 THEY ARE: MR.MAXWELL TECHIE; CHIEF EXECUTIVE OFFICER OF MOBILE ZONE GHANA LIMITED (TECNO PHONES), AS CUSTOMER SERVICE KING OF THE YEAR MRS.BRIDGET MARKWE; CHIEF EXECUTIVE OFFICER OF MIBES HOSPITALITY LIMITED, AS CUSTOMER SERVICE QUEEN OF THE YEAR 9TH CATEGORY: CUSTOMER SERVICE PROFESSIONALS OF THE YEAR; MALE AND FEMALE THEY ARE: MR.J.N. HALM; HEAD OF CUSTOMER SERVICE AND PUBLIC RELATIONS, NATIONAL INVESTMENT BANK (NIB) MADAM REBECCA ANSONG; HEAD OF CUSTOMER SERVICE, TOYOTA GHANA LIMITED 10TH CATEGORY: NATIONAL TRADERS AMBASSADOR FOR CUSTOMER SERVICE EXCELLENCE OF THE YEAR 2012-13, IS ELIZABETH BONI, THE MD. OF LIZZY COLD STORES

GHANA'S PRESIDENT TO ADDRESS NATIONAL CUSTOMER SERVICE CONFERENCE

His excellence the President of the Republic Of Ghana,John Dramani Mahama, is to address the opening session of the 2nd GHANA CUSTOMER SERVICE CONFERENCE,under the theme:Achieving Customer Service Excellence in Ghana;The Role of Stakeholders,as the Guest of Honour,at the British Council,on The 3rd of October 2012 . The GHANA CUSTOMER SERVICE CONFERENCE,seeks to draw significant insight and strategic approaches in managing the customer care industry in Ghana and to leverage global quality standards, as part of the GHANA CUSTOMER SERVICE WEEK Celebrations.

Meanwhile the President of the republic will receive an award at the event as the SERVICE EXCELLENCE ADVOCATE of the year ,as part of the 3RD GHANA CUSTOMER SERVICE AWARDS in accordance with the programme of the GHANA CUSTOMER SERVICE WEEK, which has been developed and launched in Ghana,by ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA(OCSEG),in partnership with the PUBLIC SECTOR REFORM SECRETARIAT(OFFICE OF THE PRESIDENT),GHANA TOURISM AUTHORITY, GHANA CHAMBER OF COMMERCE AND INDUSTRY,CITY LIGHTS GHANA LIMITED ,NEST OF IDEAS CONSULT,TOYOTA GHANA LIMITED,TECNO PHONES,SOMOTEX GHANA LIMITED,THE SPINAL CLINIC AND ALLASHAMS LIMITED. The Customer Service Week seeks to raise the standards of Customer Service across Ghana through awareness creation, education and sharing of global best practice. THE OBJECTIVE OF GHANA CUSTOMER SERVICE WEEK IS: 1) To raise awareness of Customer Service across Ghana. 2) To identify international best practice and learn from it. 3) To remind organisations of their commitment to Customer Service. 4) To boost employee morale, motivation and promote teamwork. 5) To Reward and recognize organizations and individual contribution, and commitment. 6) To champion and entrench customer service excellence in Ghana. 7) To raise the standard of customer service in Ghana. The GHANA CUSTOMER SERVICE WEEK is designed to highly focus on the business community, the private and public sector, the working class, business students and the public at large. Who should celebrate the Ghana customer service week? We are expecting both private and public sector organisations in Ghana to celebrate. Customer Service Week and attend the Customer Service week programmes and events. Participating organisations represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organisations as well as some agencies. What unites them is their intense commitment and dedication to raising the quality of customer service in the Ghana. Customer Service Week is not just for organisations, it's also for the public. We encourage the public to share their good and bad experiences with us and post questions for our consultants to answer. Customer Service Week is about raising the standards so the public can have a better experience, whether that experience, be with a retailer, government institution or health authority. Follow us on Twitter, or post questions on our Facebook page.