CUSTOMER SERVICE ADVOCATE TO EMBARK ON A NATIONAL AWARENESS TOUR

The founder of the Ghana Customer Service Development Initiative, Mr. Hector Wulff, popularly know as Mr. customer service ,will embark upon a one man national awareness creation tour from December ,as a prelude to the launch of the national campaign for customer service excellence next year. The tour will take him to public centres and gatherings in all regional capitals across Ghana, interacting with citizens on the way forward with regards to customer service delivery in Ghana. Mr. Hector Wulff indicated that, the issue of customer service in Ghana is very critical to business growth and our national economy at large. In spite of efforts and investments made by government and corporate Ghana toward customer satisfaction, poor customer service delivery is widespread across the industrial spectrum and in all sectors of our national economy. Citizens are getting fed up with the way they are treated by service providers, particularly the public sector, utility services, telecommunications, services at our ports, shoddy projects executed by contractors, service delivery in our health and educational institutions, and the financial sector as well. Hence the need for this awareness creation tour as a prelude to the launch of the massive national campaign for customer service excellence in partnership with the government of Ghana and corporate Ghana. The Ghana customer service development initiative, launched in October 2010, gave birth to the GHANA CUSTOMER SERVICE AWARDS, the GHANA CUSTOMER SERVICE WEEK AND ANNUAL CONFERENCE and ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA, of which Mr.Wulff serves as the Executive Director.