ALL ABOUT THE ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA

HECTOR WULFF,EXECUTIVE DIRECTOR:
ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE- GHANA



OUR MISSION IS TO SERVE AS A LEADING AUTHORITY DEDICATED TO PROMOTING AND ENTRENCHING THE CULTURE OF SERVICE EXCELLENCE IN GHANA AND AFRICA AT LARGE.

SLOGAN :CHAMPIONING CUSTOMER SERVICE EXCELLENCE!

AIM:TO ENTRENCH THE CULTURE OF SERVICE EXCELLENCE IN GHANA AND AFRICA AT LARGE.

OUR VISION: TO ACHIEVE A WORLD BEST SERVICE EXCELLENCE CULTURE IN GHANA AND AFRICA AT LARGE.

OBJECTIVES:
1) To pursue customer service excellence through the sharing of best practice and research among stakeholders and the public at large.
2) To mark and celebrate national and international events dedicated to customer service excellence.
3) To advise the Government of Ghana on customer service issues.
4) To be a national awarding body for customer service excellence.
5) To serve as a link of communication between service providers and the public.
6) To organise national and international events dedicated to customer service excellence.


PROJECTS AND INITIATIVE:
1)GHANA CUSTOMER SERVICE AWARDS

2)ORGANISED THE GHANA CUSTOMER SERVICE SUMMIT

3)DEVELOPED AND LAUNCHED THE GHANA CUSTOMER SERVICE WEEK

Email: pensociety1@yahoo.com

Phone: +233-24 1877622

ADDRESS:
P.O.BOX-KN.2254, Accra, Ghana

HECTOR WULFF is the Executive Director of the
ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA

Hector is popularly known in Ghana as MR.CUSTOMER SERVICE.
He is a consumer affairs journalist of high repute and a prolific writer.

MR. WULFF,indeed is the true face of customer service in Ghana,a leading authority on customer service in Ghana and a campaigner for the entrenchment of a
National Customer Service Culture.

He has written several articles on effective customer communications in several journals and of various websites both nationally and internationally,with most popular titles known to global customer service practitioners and communicators,as

THE POWER OF CUSTOMER SERVICE SERIES and

THE HIDDEN MAGIC IN SERVICE QUALITY.
Hector Wulff is a member of the national consumer protection stakeholders promulgating and advising government on the Ghana Consumer Protection Policy.

He is currently working on the GHANA CUSTOMER SERVICE EXCELLENCE PROJECT,which is a national customer service standardization initiative for both private and public sector service providers in Ghana towards the attainment of a NATIONAL CUSTOMER SERVICE CULTURE.

GHANA GOVERNMENT AND THE PRIVATE SECTOR ENDORSES GHANA CUSTOMER SERVICE WEEK

GHANA GOVERNMENT AND THE PRIVATE SECTOR ENDORSES GHANA CUSTOMER SERVICE WEEK
GHANA CUSTOMER SERVICE WEEK RECEIVES STAKEHOLDERS ENDORSEMENTS
Ghana Customer Service Week, scheduled for October 3-9, 2011.
Under the theme; “Promoting Customer Loyalty, through Appreciation”,
which seeks to raise the standards of customer service across Ghana through awareness creation, sharing of global best practices and championing customer service excellence in Ghana, have received an official endorsement and a collaborative gesture from the
Public Sector Reform Secretariat (Office Of The President, Republic of Ghana),
In a letter signed by the Ag. Director, Walter Kwao-Anati, on behalf of Hon. Alhassan Azong, Minister of State in-charge of Public Sector Reforms, “The secretariat congratulates you for the bold decision and welcome your collaborative efforts in bringing the customer to the center from the periphery, and that you are therefore welcome to the secretariat’s rich experience in customer relations management to facilitate the planning and celebration of the customer service week”. The letter indicated.
In a related development, the Ag. Chief Executive of the Ghana National Chamber of Commerce and Industry,Mr.Emmanuel Doni-kwame, have endorsed the Ghana Customer Service Week, in a letter indicating “The Ghana National Chamber of Commerce and Industry, recognizes the role of the customer in business development and sustainability and that as a as a leading voice of the business community in Ghana ,the chamber deem it fit to endorse the Ghana Customer Service Week celebrations, as it is in the best interest of the business community in Ghana, encouraging all members to partner or participate in Week long event ”

CITY LIGHTS GHANA ,SUPPORTS GHANA CUSTOMER SERVICE WEEK

City Lights Ghana Limited has presented a cheque of GH¢5,000 to the Organisation for Customer Service Excellence-Ghana (OCSEG), in support of the Ghana Customer Service Week. The week-long event is scheduled for October 3-9, 2011.
Under the theme; “Promoting Customer Loyalty, through Appreciation”.
The week celebration seeks to raise the standards of customer service across Ghana through awareness creation, sharing of global best practices and championing customer service excellence in Ghana.
In a brief remark the Chief Executive Officer of City Lights Ghana Limited, Mr. Emmanuel Okesson, stressed the need for corporate Ghana to reaffirm their commitment to customer service excellence, by sponsoring and participating in the Ghana Customer Service Week.
Mr.Okesson indicated that, “sponsoring the Ghana Customer Service Week is an indication of City Light’s commitment to, the supporting initiatives dedicated to championing customer service excellence” reiterating that “after all, we are in business because of the customer and City Lights will not limit our commitment to customer service excellence”
He made this assertion at a media launch of the Ghana Customer Service Week celebrations.
In acceptance of the sponsorship gesture,the Executive Director of the Organisation for Customer Service Excellence -Ghana (OCSEC),Mr.Hector Wulff,thanked the entire management and staff of the City Lights Ghana for the gesture.
Remarking that this sponsorship is a show of City Light's true commitment to deepening the culture of customer service excellence in Ghana.
Mr.Wulff also used the opportunity to appeal for corporate sponsorship and participation in the Ghana Customer Service Week.