ALL ABOUT THE ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA

HECTOR WULFF,EXECUTIVE DIRECTOR:
ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE- GHANA



OUR MISSION IS TO SERVE AS A LEADING AUTHORITY DEDICATED TO PROMOTING AND ENTRENCHING THE CULTURE OF SERVICE EXCELLENCE IN GHANA AND AFRICA AT LARGE.

SLOGAN :CHAMPIONING CUSTOMER SERVICE EXCELLENCE!

AIM:TO ENTRENCH THE CULTURE OF SERVICE EXCELLENCE IN GHANA AND AFRICA AT LARGE.

OUR VISION: TO ACHIEVE A WORLD BEST SERVICE EXCELLENCE CULTURE IN GHANA AND AFRICA AT LARGE.

OBJECTIVES:
1) To pursue customer service excellence through the sharing of best practice and research among stakeholders and the public at large.
2) To mark and celebrate national and international events dedicated to customer service excellence.
3) To advise the Government of Ghana on customer service issues.
4) To be a national awarding body for customer service excellence.
5) To serve as a link of communication between service providers and the public.
6) To organise national and international events dedicated to customer service excellence.


PROJECTS AND INITIATIVE:
1)GHANA CUSTOMER SERVICE AWARDS

2)ORGANISED THE GHANA CUSTOMER SERVICE SUMMIT

3)DEVELOPED AND LAUNCHED THE GHANA CUSTOMER SERVICE WEEK

Email: pensociety1@yahoo.com

Phone: +233-24 1877622

ADDRESS:
P.O.BOX-KN.2254, Accra, Ghana

HECTOR WULFF is the Executive Director of the
ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA

Hector is popularly known in Ghana as MR.CUSTOMER SERVICE.
He is a consumer affairs journalist of high repute and a prolific writer.

MR. WULFF,indeed is the true face of customer service in Ghana,a leading authority on customer service in Ghana and a campaigner for the entrenchment of a
National Customer Service Culture.

He has written several articles on effective customer communications in several journals and of various websites both nationally and internationally,with most popular titles known to global customer service practitioners and communicators,as

THE POWER OF CUSTOMER SERVICE SERIES and

THE HIDDEN MAGIC IN SERVICE QUALITY.
Hector Wulff is a member of the national consumer protection stakeholders promulgating and advising government on the Ghana Consumer Protection Policy.

He is currently working on the GHANA CUSTOMER SERVICE EXCELLENCE PROJECT,which is a national customer service standardization initiative for both private and public sector service providers in Ghana towards the attainment of a NATIONAL CUSTOMER SERVICE CULTURE.