TECNO PHONES WIN AWARD, AS ONE OF GHANA’S TOP SIX CUSTOMER MOST TRUSTED BRANDS OF THE YEAR 2011-2012

TECNO PHONES, marketed and distributed by MOBILE ZONE GHANA LIMIED, has been awarded at the just ended CORPORATE GHANA CUSTOMER SERVICE CONFERENCE to commemorate the

GHANA CUSTOMER SERVICE WEEK, TECNO’S award falls in the category of the

MOST CUSTOMER TRUSTED BRANDS OF THE YEAR 2011-2012 as part of the

2ND GHANA CUSTOMER SERVICE AWARDS.

Award winners in this category of the awards include TOYOTA, LG, VITA MILK, STARKIST TUNA AND STANDARD WATER as the nations ‘top six most trusted brands of the year.

The Executive Director, Organisation for Customer Service, Mr. Hector Wullf, in his address, explained that the nomination and selection of the award winners were informed by critical observation and interaction with the business community and the consuming public.

The awards seek to celebrate hundreds of proponents of customer service excellence, showcasing a vast array of companies and individuals across the country in pursuit of a national culture of customer service excellence.

GHANA CUSTOMER SERVICE WEEK MARKED

A Corporate Ghana Customer Service Conference has been held in Accra to award various companies, brands and Chief Executive Officers (CEOs). The conference anchored on the theme: “THE IMPORTANCE OF CUSTOMER SERVICE IN GHANA, AS A DEVELOPING ECONOMY”, marks part of the activities to climax the Ghana customer service week.
Speaking at the conference, the Minister for Public Sector Reform, Hon. Alhasan Azong, in a speech read on his behalf stated that activities at the public sector reform are aimed at delivering quality service to the citizenry at all levels and it is expected that both the public and private sector collaborates to provide the same level of service at all times.
It is in this light that the government is implementing various reform activities in the Ministries, Departments and Agencies across the country. Prominent among these reform activities, is the Service Delivery Programme, which entails Client Service Units, Business Process Review, Service Charter Development and Public Service Innovation/ Excellence Awards.
The Minister noted that the initiative from the Organisation for Customer Service Excellence which is a private sector organisation has therefore come in handy to support government’s effort at giving the citizenry the best opportunity to access at minimum effort.
He said government has approved the implementation of a New Approach to Public Sector Reform (NAPSR), which emphasis a strong partnership between the public and the private sector institutions for the creation of jobs.
According to him, a customer service excellence oriented public service, facilitates a healthy private sector to thrive, adding that the 21st century provides an organisational supremacy for business growth and sustainability in enhancing service delivery.
He expressed the conviction that customer service is the stronghold of every economy and there is the need to set the stage towards the attainment of a national culture of customer service excellence.
The Executive Director, Organisation for Customer Service, Mr. Hector Wullf, in his address, explained that the nomination and selection of the award winners were informed by critical observation and interaction with the business community and the consuming public.
To ensure high standards in customer service, he noted that the organisation has designed the Ghana Customer Service Charter that will serve as the national standard for consumer service excellence, adding that the Charter will be launched in some few weeks ahead.
Among the companies and brands that received the awards are City Lights Ghana Limited, Toyota (GH) Company Limited, Somothex Ghana, Airtel Ghana, Ghana Commercial Bank Limited, DHL Ghana, AP Oil and Gas Limited, Nyaho Medical Centre and Gold Coast Securities. The rest are Noble House Chinese Restaurant, Procredit Savings and Loans Limited, Vitamilk, Starkist Tuna, Techno Phones, Standard Water, TV3, ETV Ghana as well as Choice FM.
Special awards were also given to the CEO of City Lights Ghana Limited, Mr. Emmanuel Okesson and the Head of Customer Service at Somothex Ghana Limited, Mr. Rajesh Narayan for emerging as the Most Customer Service Focused (CEO) of the Year and Customer Service Professional of the Year respectively.

ALL SET FOR 2011 GHANA CUSTOMER SERVICE AWARDS

COMPANIES TO BE AWARDED FOR CUSTOMER SERVICE EXCELLENCE

As part of the activities to commemorate the GHANA CUSTOMER SERVICE WEEK, the Organisation for Customer Service Excellence-Ghana, in collaboration with the Public Sector Reform secretariat (Office of the President) and the Ghana National Chamber of Commerce and Industry, will be holding the 2ND GHANA CUSTOMER SERVICE AWARDS, at the British Council on Friday the 28th of October, this year during the CORPORATE GHANA CUSTOMER SERVICE CONFERENCE, under theme: The importance of customer service in Ghana, as a developing economy.

Among the companies to be awarded are City Lights Ghana Limited, Toyota (Gh) Company Limited, Somotex Ghana, Airtel Ghana, Ghana Commercial Bank Limited, DHL Ghana, AP Oil and Gas Limited, Nyaho Medical Centre, Koala Shopping Centre, Noble House Chinese Restaurant, ProCredit Savings and loans Limited, TV 3, ETV Ghana and CHOICE FM.

Meanwhile, the Chief Executive Officer of City Lights Ghana Limited, Mr. Emmanuel Okesson, is to be honoured as the MOST CUSTOMER SERVICE FOCUSED CEO.OF THE YEAR, whiles Mr. Rajesh Narayan, the head of customer service at Somotex Ghana Limited emerges as the CUSTOMER SERVICE PROFESSIONAL OF THE YEAR.

The GHANA CUSTOMER SERVICE AWARDS was instituted last year to serve as a leading national awards dedicated to raising the standards of Customer Service throughout all industries in Ghana, towards the attainment of a National Customer Service Culture, serving as an Annual National event devoted to recognising the importance of customer service and honouring organisations and personalities who a committed to customer service excellence.

ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE GETS NEW DIRECTOR FOR EDUCATION AND TRAINING

A Brief Biography of Mr. Jules Buer Nartey-Tokoli Mr. Jules Buer Nartey-Tokoli was born on October 3 1974 at Akosombo to the late Mr. Julius Buerteye Nartey-Tokoli, then Assitant Headmaster at Akosombo International School and Mrs. Regina Drowa Nartey-Tokoli (Nee Caesar), both of Ada. He is the third of four children. Jules started his basic Education at Akosombo International School and continued at Ada-Foah after the passing away of his father. He obtained his O’ and A’ Levels Business education at Ada Secondry School and Aggrey Memorial Zion Sec. School in 1992 and 1994 respectively. He graduated at the University of Ghana in 1999 with a BA Honours degree in Social Work with Sociology. After his National Service at NADMO, Jules was hired by NetAfrique as a Marketing Executive with oversight of ePesewa.com, Ghana’s premier full-cycle e-Commerce web site, in 2000. In year 2002, Jules moved on to co-found Meridian Networks Ltd, an IT company. As CEO, he collaborated with Sky Consult to launch Ghanaemart.com, Ghana’s One-stop Electronic Market in 2006. During his career as CEO, he was a resource person for the Total Quality Care corporate training programmes of Sky Consult (GH) Ltd (Management, Investment and Strategy Consultants) where he did presentations on Quality Customer Care. He also did presentations on Best Practices for CEO’s and Best Practices in Sales/ Marketing at the Best Practices Workshops, also organized by the same company. In June this year, Jules founded Soleil Consults, positioned as a Business Development Services (BDS) firm, with specific focus on micro and small-to-medium sized enterprises (MSME’s). Jules also serves, as the Director of Education and Training for the Organisation for Customer Service Excellence-Ghana,a young but a leading organisation, fostering customer service excellence in Ghana. Since August last year, Jules has been writing the column The Business Strategy Analyst in the Business & Financial Times consistently every Monday. He has so far published over 50 articles on customer care, Sales, Marketing, Communication, Corporate Governance, Management Revolution, Entrepreneurship, Branding, e-Commerce/ e-Market, Information Technology (IT), Education, among others. His passion for quality customer service can be felt in his articles that are designed to challenge the status-quo and champion a paradigm shift in Management as a whole. As a humble person, Jules does not rest on his oars. Thus he is determined to continue to do further research on Management, IT and Society, and observe global trends keenly in order to synergize management, IT and the Social Sciences for wealth creation.

ALL ABOUT THE ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA

HECTOR WULFF,EXECUTIVE DIRECTOR:
ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE- GHANA



OUR MISSION IS TO SERVE AS A LEADING AUTHORITY DEDICATED TO PROMOTING AND ENTRENCHING THE CULTURE OF SERVICE EXCELLENCE IN GHANA AND AFRICA AT LARGE.

SLOGAN :CHAMPIONING CUSTOMER SERVICE EXCELLENCE!

AIM:TO ENTRENCH THE CULTURE OF SERVICE EXCELLENCE IN GHANA AND AFRICA AT LARGE.

OUR VISION: TO ACHIEVE A WORLD BEST SERVICE EXCELLENCE CULTURE IN GHANA AND AFRICA AT LARGE.

OBJECTIVES:
1) To pursue customer service excellence through the sharing of best practice and research among stakeholders and the public at large.
2) To mark and celebrate national and international events dedicated to customer service excellence.
3) To advise the Government of Ghana on customer service issues.
4) To be a national awarding body for customer service excellence.
5) To serve as a link of communication between service providers and the public.
6) To organise national and international events dedicated to customer service excellence.


PROJECTS AND INITIATIVE:
1)GHANA CUSTOMER SERVICE AWARDS

2)ORGANISED THE GHANA CUSTOMER SERVICE SUMMIT

3)DEVELOPED AND LAUNCHED THE GHANA CUSTOMER SERVICE WEEK

Email: pensociety1@yahoo.com

Phone: +233-24 1877622

ADDRESS:
P.O.BOX-KN.2254, Accra, Ghana

HECTOR WULFF is the Executive Director of the
ORGANISATION FOR CUSTOMER SERVICE EXCELLENCE-GHANA

Hector is popularly known in Ghana as MR.CUSTOMER SERVICE.
He is a consumer affairs journalist of high repute and a prolific writer.

MR. WULFF,indeed is the true face of customer service in Ghana,a leading authority on customer service in Ghana and a campaigner for the entrenchment of a
National Customer Service Culture.

He has written several articles on effective customer communications in several journals and of various websites both nationally and internationally,with most popular titles known to global customer service practitioners and communicators,as

THE POWER OF CUSTOMER SERVICE SERIES and

THE HIDDEN MAGIC IN SERVICE QUALITY.
Hector Wulff is a member of the national consumer protection stakeholders promulgating and advising government on the Ghana Consumer Protection Policy.

He is currently working on the GHANA CUSTOMER SERVICE EXCELLENCE PROJECT,which is a national customer service standardization initiative for both private and public sector service providers in Ghana towards the attainment of a NATIONAL CUSTOMER SERVICE CULTURE.

GHANA GOVERNMENT AND THE PRIVATE SECTOR ENDORSES GHANA CUSTOMER SERVICE WEEK

GHANA GOVERNMENT AND THE PRIVATE SECTOR ENDORSES GHANA CUSTOMER SERVICE WEEK
GHANA CUSTOMER SERVICE WEEK RECEIVES STAKEHOLDERS ENDORSEMENTS
Ghana Customer Service Week, scheduled for October 3-9, 2011.
Under the theme; “Promoting Customer Loyalty, through Appreciation”,
which seeks to raise the standards of customer service across Ghana through awareness creation, sharing of global best practices and championing customer service excellence in Ghana, have received an official endorsement and a collaborative gesture from the
Public Sector Reform Secretariat (Office Of The President, Republic of Ghana),
In a letter signed by the Ag. Director, Walter Kwao-Anati, on behalf of Hon. Alhassan Azong, Minister of State in-charge of Public Sector Reforms, “The secretariat congratulates you for the bold decision and welcome your collaborative efforts in bringing the customer to the center from the periphery, and that you are therefore welcome to the secretariat’s rich experience in customer relations management to facilitate the planning and celebration of the customer service week”. The letter indicated.
In a related development, the Ag. Chief Executive of the Ghana National Chamber of Commerce and Industry,Mr.Emmanuel Doni-kwame, have endorsed the Ghana Customer Service Week, in a letter indicating “The Ghana National Chamber of Commerce and Industry, recognizes the role of the customer in business development and sustainability and that as a as a leading voice of the business community in Ghana ,the chamber deem it fit to endorse the Ghana Customer Service Week celebrations, as it is in the best interest of the business community in Ghana, encouraging all members to partner or participate in Week long event ”

CITY LIGHTS GHANA ,SUPPORTS GHANA CUSTOMER SERVICE WEEK

City Lights Ghana Limited has presented a cheque of GH¢5,000 to the Organisation for Customer Service Excellence-Ghana (OCSEG), in support of the Ghana Customer Service Week. The week-long event is scheduled for October 3-9, 2011.
Under the theme; “Promoting Customer Loyalty, through Appreciation”.
The week celebration seeks to raise the standards of customer service across Ghana through awareness creation, sharing of global best practices and championing customer service excellence in Ghana.
In a brief remark the Chief Executive Officer of City Lights Ghana Limited, Mr. Emmanuel Okesson, stressed the need for corporate Ghana to reaffirm their commitment to customer service excellence, by sponsoring and participating in the Ghana Customer Service Week.
Mr.Okesson indicated that, “sponsoring the Ghana Customer Service Week is an indication of City Light’s commitment to, the supporting initiatives dedicated to championing customer service excellence” reiterating that “after all, we are in business because of the customer and City Lights will not limit our commitment to customer service excellence”
He made this assertion at a media launch of the Ghana Customer Service Week celebrations.
In acceptance of the sponsorship gesture,the Executive Director of the Organisation for Customer Service Excellence -Ghana (OCSEC),Mr.Hector Wulff,thanked the entire management and staff of the City Lights Ghana for the gesture.
Remarking that this sponsorship is a show of City Light's true commitment to deepening the culture of customer service excellence in Ghana.
Mr.Wulff also used the opportunity to appeal for corporate sponsorship and participation in the Ghana Customer Service Week.